Job Description
Hospitality Manager Hospitality Services Seattle, WA Job Details Full-time $80,000 - $85,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Customer communication Customer relationship building Team supervision Managing hospitality teams Team development Hiring Quality control Customer relationship management Desktop applications Recruiting Productivity software
Full Job Description Hospitality Manager Location:
Seattle, WA Position Summary We are seeking a Hospitality Manager to oversee concierge and building support operations across a portfolio of Class A commercial properties in Seattle. This individual will be responsible for leading front desk concierge teams, supervising field leadership, maintaining service standards, supporting client relationships, and ensuring a consistent, hospitality-driven experience for tenants, guests, and visitors. This is a hands-on leadership role requiring regular property visits, team coaching, quality assurance inspections, and direct interaction with clients. The ideal candidate has a hospitality mindset, strong leadership skills, and a passion for delivering exceptional customer experiences. Key Responsibilities Team Leadership Lead, coach, and support concierge and building support personnel across multiple properties. Directly supervise field supervisors and provide ongoing performance coaching. Conduct regular site visits to ensure service standards are consistently met. Assist with recruiting, interviewing, onboarding, and training new team members. Address performance concerns and implement corrective action when necessary. Hospitality & Service Excellence Promote a hospitality-first culture focused on professionalism, engagement, and exceptional service. Train team members on greeting standards, tenant interaction, appearance, communication, and service recovery. Conduct service audits and implement continuous improvement initiatives. Ensure lobby, front desk, and common-area experiences align with client expectations. Client Relationship Management Serve as the primary operational contact for client representatives. Conduct regular meetings with property management teams. Respond promptly to client concerns and follow through on resolutions. Provide updates regarding staffing, service levels, and operational initiatives. Operational Oversight Monitor staffing coverage, schedules, attendance, and service delivery. Review daily activity reports, incident reports, and operational documentation. Ensure compliance with company policies, site procedures, and client requirements. Coordinate coverage for call-offs, vacancies, and special events. Quality Assurance Perform routine property inspections and operational audits. Identify opportunities to improve tenant and visitor experiences. Monitor performance metrics and develop action plans when needed. Ensure a consistent level of service across all assigned locations. Qualifications Minimum three years of leadership experience in hospitality, guest services, concierge operations, hotel operations, luxury residential, customer experience, or a related field. Experience managing frontline service teams. Strong interpersonal and relationship-building skills. Excellent verbal and written communication abilities. Ability to work independently and manage multiple priorities across multiple locations. Proficiency with Microsoft Office and web-based business applications. Reliable transportation and ability to travel throughout the Seattle area. Preferred Qualifications Experience overseeing operations across multiple locations. Background in hospitality, concierge services, hotel operations, luxury residential, or Class A commercial environments. Experience with employee coaching, training, recruiting, and performance management. Benefits Health, dental, and vision insurance Paid time off Professional development opportunities Career growth opportunities Compensation $80,000 - $85,000 annually Pay:
$80,000.00 - $85,000.00 per year Benefits:
Dental insurance Health insurance Paid time off Paid training Vision insurance Work Location:
In person
