Job Description
About Us:
Village Medicine is a dynamic integrative medical clinic focused on providing exceptional patient care through a collaborative team of providers and staff. Our environment is fast-moving, mission-driven, and constantly evolving. We serve patients who often have complex health needs, which means our team is always learning, adapting, and solving problems together. This is not a quiet desk job. It's a role for someone who enjoys figuring things out, managing competing priorities, and being an essential part of keeping a busy clinic running smoothly. We provide comprehensive medical diagnosis, treatment, management, and preventative care. We commonly use phlebotomy, urine, stool, breath, swab, and imaging diagnostic testing. We treat diseases with tools from both modern as well as ancient modalities including pharmaceuticals, herbs, nutritional and IV therapies, mindfulness techniques, minor office surgeries, mental health counseling, psychiatry with medical management, acupuncture, regenerative and prolotherapy, perineural injection therapy, comprehensive microbiome restoration, environmental toxicity chelation, energy medicine, hypnotherapy, massage, pelvic health physical therapy, hormone therapy including bioidenticals as well as multiple offerings of high-intensity focused electromagnetic (HIFEM) technology. The Reality of the Role:
We want to be transparent about what this job is like. Our front desk is the hub of the entire clinic . On any given day you may be: Managing multiple phone calls while checking patients in Helping patients navigate insurance questions or scheduling changes Coordinating with providers and medical assistants in real time Troubleshooting scheduling, billing, or technology issues Responding to patient portal messages and administrative tasks Jumping in wherever the team needs support Some days run smoothly. Other days require creativity, patience, and teamwork to solve unexpected problems. If you enjoy structure, quiet work, and predictable tasks, this may not be the right role. If you enjoy solving puzzles, staying busy, helping people, and working with a team that tackles challenges together, you may thrive here. What Success Looks Like:
The people who do well in this role are: Calm under pressure Highly organized Great communicators Quick learners Comfortable managing multiple tasks at once Solutions-oriented rather than easily frustrated Most importantly, they care deeply about creating a positive experience for patients and supporting their teammates. What We Offer:
A supportive team environment Opportunities to learn and grow in healthcare operations Meaningful work helping patients navigate their care A workplace where your ideas and problem-solving skills matter Beautiful environment adorned in natural light and plants Great dog-friendly location in downtown Ballard Full kitchen and break room Paid time off and sick time accrual, medical insurance, vision insurance, dental insurance, 401K, discounts on certain offerings and supplements Responsibilities Include:
Patient Experience Maintain a safe, clean, and welcoming clinic environment Provide hospitality and support to patients from check-in through check-out, delivering a white-glove healthcare experience Coordinate patient care and assist patients in following treatment plans, including supplements, lab kits, and other therapies Communicate with providers and support staff regarding patient needs and care coordination Scheduling & Communication Answer multi-line phones and respond to voice messages, texts, and secure patient portal messages Schedule appointments and manage inbound referrals Notify providers of day-of schedule changes, delays, or patient issues Triage calls and information from patients, family members, and referring physicians Administrative & Clinic Operations Collect and safeguard patient demographic, insurance, and payment information Maintain HIPAA and HITECH compliance standards Sort and file records and documentation from outside facilities and referrals Accept deliveries and incoming mail Assist with opening and closing procedures and light housekeeping tasks Support the overall daily operations of the clinic and assist with additional duties as needed Final Note:
We believe in being honest about the role. This job can be challenging, but it is also rewarding, collaborative, and never boring. If you enjoy being part of a team that works hard, supports each other, and solves problems every day, we'd love to meet you. You should apply if:
You have experience in a medical clinic or an equivalent combination of education/ experience. You are passionate about integrative medicine and helping shape the operations of a growing clinic. You are interested in career growth and development and motivated by advancement and leadership in healthcare administration. You are energetic, organized, and have excellent attention to detail. You are punctual and dependable. You are compassionate, inclusive, ethical, and trustworthy. You are resourceful and a team player when it comes to what is best for the clinic. You are confident and comfortable communicating with patients, family members, outside vendors, and the healthcare community. You take initiative and are creative in reaching and connecting with new patients. A proactive, solution-driven individual who improves systems rather than focuses on problems. You feel energized by using technology to optimize workflows and increase human-centered care. You have working knowledge of Microsoft Office Products. You have EMR experience (in CHARM EHR
is preferrable!) Schedule & Location:
Full-Time On-Site Monday-Friday Evenings and weekends may be required for special events and group classes Learn More About Us:
https://villagemedicineseattle.com/our-team/ Ready to apply? If you believe you are a fit for our village, please send us your resume and cover letter. Tell us why you are interested in working with an integrative team of providers. What are your personal goals for joining our team? This role requires managing phones, patients, and administrative tasks at the same time at a fast pace. Describe a time you handled multiple priorities at once and how you managed it. Village Medicine is an equal opportunity employer. We're committed to building a company that embraces and celebrates diversity in all its forms and is truly welcoming and inclusive to all. We're always looking for people from diverse backgrounds with unique perspectives and skills to join our team and encourage anyone interested to apply. We do not discriminate on the basis of race, religion, belief, color, national origin, gender, gender identity or expression, sexual orientation, age, martial or civil partner status, pregnancy, veteran status, or disability status. Job Type:
Full-time Pay:
$45,760.00 - $55,000.00 per year Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Location:
Seattle, WA 98107 (Preferred) Ability to Commute:
Seattle, WA 98107 (Required) Work Location:
In person
