Clinical Guest Coordinator

Clinic Guest Coordinator Position Overview Receptionists are the first impression and "front line" of OAW! Referred to as "Clinic Guest Coordinators" (CGC's), they efficiently and kindly greet and direct all visitors to our clinic including patients, medical sales representatives, package delivery persons, etc. Working under the general supervision of the Clinic Administrator and the Administrative Assistant, CGC's are responsible for greeting patients, directing or announcing other visitors, preparing necessary forms and patient information for check in, collecting completed forms and payments, requesting medical records and imaging from outside facilities, scheduling appointments, maintaining accurate demographic, medical, and insurance information in the computer and helping answer phone calls. They also perform various miscellaneous tasks as assigned. Qualifications

• High school diploma or higher required
• 1+ years of work experience in medical office setting strongly preferred
• Excellent communication skills, attention to detail and friendly demeanor required Essential Job Functions
• Promptly greets patients and office guests in a positive and helpful manner. Provides direction, assistance and information as needed
• Provides necessary forms to patients for completion and signatures and reviews and verifies forms for accuracy
• Verifies forms, updates patient demographic information, and enters medical insurance
• Promptly answers multi-line telephone calls, records messages for physicians, nurses and other staff as necessary
• Schedules patient appointments and revises patient schedules due to cancellations and changes to physician's schedules
• Schedules follow-up appointments and makes necessary referral appointments for patients as requested by referring office or the patient
• Works with Insurance Verification Specialist in regards to medical insurance verification
• Maintains the office supplies and necessary forms; notifies the appropriate staff when supplies or forms are required in order to facilitate smooth operations
• Performs various clerical duties such as photocopying, scanning insurance cards, capturing patient picture, etc.
• Collects copayments, disability fees, outstanding balances, or surgery deposits and issues appropriate receipts
• Oversees the reception area and assures that the area is neat and tidy
• Attends monthly meetings as assigned and offers discussion at the meeting by voicing ideas and concerns
• Various other duties as assigned Other, Skills, and Abilities
• Outstanding positive attitude, demonstrates respect, honesty, and integrity
• Cooperates with all staff to achieve /goals and to maintain good employee relations, interdepartmental relations and public relations
• Ability to multi-task and be self-directed
• Ability to be flexible and adapt to changing needs within the clinic
• Excellent verbal and written communication skills
• Computer skills including keyboard, use of Microsoft Word, Outlook, EMR, and other computer programs necessary for clinic management
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Participates in professional development activities and maintains professional affiliations
• Attends monthly meetings as assigned and offers discussion at the meeting by voicing ideas and concerns
• Performs all other tasks and projects assigned by the Clinic Administrator or Administrative Assistant Physical Requirements
• Frequent grasping, fine motor manipulation
• Hand-eye coordination and manual dexterity sufficient to operate keyboard, photocopier, telephone, calculator and other office equipment as required
• Sit/stand and/or walk 4 - 8 hours daily
• Occasionally lift up to 50 pounds
• Occasional carry, push, pull, bend, crouch and/or squat

Job Type:

Full-time Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Dependent care reimbursement Dependent health insurance coverage Disability insurance Employee assistance program Family leave Flexible spending account Health insurance Health savings account Life insurance Paid jury duty Paid sick time Paid time off Vision insurance

Medical Specialty:

Orthopedics Work Location:

In person