Intake & Scheduling Coordinator Home Healthcare

PHP Inc. dba ASAP Services is a compassionate, client-focused home health care agency dedicated to providing high-quality care to individuals in the comfort of their own homes. Our mission is to enhance the lives of our patients and support their independence and dignity through exceptional service. We are currently seeking a detail-oriented and empathetic Intake and Scheduling Coordinator to join our growing team.

Position Summary:

As the Intake and Scheduling Specialist , you will be the first point of contact for new clients and responsible for ensuring seamless onboarding and care coordination. This role requires excellent communication skills, strong organizational abilities, and a caring attitude. You will manage referrals, verify insurance, gather patient information, and coordinate caregiver schedules to match client needs.

Benefits:

Only for full time employees Competitive salary commensurate with experience. Opportunities for professional development and career advancement. Positive and supportive work environment Contribution to improving healthcare access and quality in the community Comprehensive benefits package including: Health insurance Vision Dental Paid Time Off Referral program

Responsibilities:

Receive and process new patient referrals from hospitals, physicians, and case managers Collect and verify insurance and authorization information Enter and maintain accurate client information in the EMR system Coordinate and schedule care services based on client needs and caregiver availability Communicate effectively with patients, families, clinicians, and staff to ensure care continuity Update schedules and adjust staffing promptly based on changes or emergencies Track and follow up on pending authorizations and missing documentation Ensure compliance with HIPAA and all agency policies and procedures

Qualifications:

High School Diploma or equivalent (Associate's or Bachelor's Degree preferred) 2+ years of experience in a healthcare setting (preferably home health or hospice) Experience with EMR systems (e.g., Home Solutions, WellSky, Axxess, HHAeXchange, or similar) Strong organizational skills with attention to detail and accuracy Ability to multitask and prioritize in a fast-paced environment Excellent interpersonal and communication skills Bilingual a plus (e.g., Spanish, Mandarin, etc.)

Job Types:

Full-time, Part-time Pay:

$23-25 per hour

Work Location:

Onsite Note - The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.