Multidisciplinary Care Program Manager

The Manager of Multidisciplinary Oncology Care Teams and Oncology Quality assists in improving the quality of clinical care provided throughout the Cancer Institute by coordinating and engaging in activities to promote the implementation of evidence based best practices and resolve deficiencies. The Manager will facilitate assessment, planning, and implementation activities, and will develop coordinated disease specific multi-disciplinary care teams and quality management activities. This individual acts as the central point of contact for oncology quality and process improvement activities, promoting physician and interdisciplinary staff engagement in quality and process improvement activities, and promoting physician and interdisciplinary staff engagement in quality and regulatory readiness initiatives. The Manager will also serve as the link between major hospital committees and quality services/initiatives. Experience - 5 years experience professional experience in an acute-care healthcare environment. Master's degree substitutes for 2 years' experience. Education - Bachelor's Degree, Master's Degree preferred. Training - Knowledge of performance improvement activities and methodologies: ie. Root Cause Analysis, PDCA, Rapid Cycle Improvement, LEAN. Excellent communication, analytical, and organizational skills. Ability to analyze policies, programs, and initiatives, and make improvement recommendations. Ability to lead and facilitate diverse groups. Job Standards and Performance Expectations Leadership Facilitates and provides oversight for the multidisciplinary disease site specific teams. Motivates multidisciplinary disease site teams and clinical staff to develop implement and evaluate new processes of care. Program Management and Daily Operations Develops and manages assessment tools, care management guidelines, pathways and algorithms for cross-continuum care of patients with cancer at all points in the care continuum. Ensures accurate and timely completion / submission of surveys, applications, and/or questionnaires from external agencies or internal departments when indicated. Develops effective data collection tools and monitors the quality and data integrity of such reports. Collaborates with Tumor Registry for data collection assists in guiding the team through the data analysis and the synthesis of outcome and registry reports. Participates in yearly cancer committee performance improvement goals and presents at the cancer committee on a quarterly basis. Supports cancer center administration in the development of the annual cancer center report and or executive summary. Develops and submits for approval a departmental/functional capital and/or operating budget and is accountable for the achievement of capital and operating budget objectives. Monitors and controls budget and authorizes budgeted expenditures in accordance with the approved budget and hospital fiscal policy. Communicates and coordinates with the departments and services on a daily basis operational activity as necessary to provide an efficient and quality service. Performance Improvement and Quality Participates in system-wide and cancer center performance improvement committees. Collaborates with administration and leadership team to develop strategic performance improvement initiatives. Serves as a resource for staff regarding quality and process improvement recommendations. Coordinates with the departments within the cancer center to identify, measure, assess and evaluate assigned projects. Analyzes trends, benchmarks and outcomes for the cancer program as well as the quality improvement initiatives, reports to administration and cancer committee. Other Duties as Assigned Performs other duties as assigned or requested