Job Description
Healthcare Enrollment Coordinator (PACE) Elderhaus in Wilmington, NC Full-Time Health Care / Senior Services Make a Meaningful Impact Every Day We are seeking a warm, relationship-driven Enrollment Coordinator to join our PACE (Program of All-Inclusive Care for the Elderly) team in Wilmington, NC. This is a critical, high-impact role responsible for guiding older adults and their families through the enrollment process into a life-changing care program. If you are someone who connects naturally with seniors and families, thrives in a fast-paced environment, and can navigate Medicaid or healthcare systems with confidence , we want to hear from you. About the Role As an Enrollment Coordinator, you will be the front line of our program , working with prospective participants, families, community partners, and state agencies to ensure a smooth and compassionate intake and enrollment process.
You will:
Build trust with seniors and caregivers during a pivotal life transition Coordinate eligibility and enrollment with DSS and NC Medicaid Represent the PACE program within the community Ensure each applicant receives clear guidance, support, and timely follow-up Key Responsibilities Manage intake and enrollment process from referral to admission Conduct assessments in homes, hospitals, or community settings Assist with Medicaid eligibility and application/recertification processes Serve as liaison with DSS, healthcare providers, and community agencies Maintain accurate records, documentation, and reporting requirements Educate families on PACE services and alternative resources when needed Build and maintain referral relationships within the community Participate in interdisciplinary team discussions for enrollment decisions What We're Looking For We are specifically seeking someone who is: Warm, approachable, and highly personable Comfortable working with elderly populations and family caregivers Able to build trust quickly and manage sensitive conversations Organized and detail-oriented with strong follow-through Skilled at navigating complex systems (Medicaid, healthcare eligibility, etc.) Minimum Qualifications High School Diploma or equivalent required; Associate's degree preferred 2+ years of experience in: Healthcare, social services, or case management Medicaid/Medicare, long-term care, or eligibility coordination Experience working with seniors or vulnerable populations preferred Knowledge of Medicaid eligibility and healthcare systems strongly preferred Strong communication, documentation, and organizational skills Valid driver's license and reliable transportation required Preferred Experience PACE program knowledge or experience DSS or Medicaid eligibility experience Healthcare intake, admissions, or enrollment coordination Bilingual (Spanish/English) a plus Work Environment & Expectations Combination of office, field visits, and community outreach Interaction with participants in homes, hospitals, and care settings Fast-paced environment with deadlines and sensitive situations Compensation & Benefits We offer a competitive compensation package, including: Comprehensive medical, dental, and vision coverage Life insurance Mileage pay Retirement plan with employer contribution Paid time off Professional development opportunities Supportive, mission-driven work environment Why Join Us? You'll be part of a mission-driven organization dedicated to helping seniors remain independent and receive high-quality, coordinated care . This role is ideal for someone who wants to combine relationship-building, advocacy, and healthcare navigation into one meaningful career. Equal Opportunity Employer We are an Equal Opportunity Employer and comply with all applicable federal and North Carolina employment laws. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected classification. #EI-HP26
