Technical Support and User Engagement Program Manager

Technical Support and User Engagement Program Manager 5407 CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Program Manager to join our dynamic team supporting a federal client. This position provides strategic leadership and oversight to ensure effective delivery of user engagement, technical support, and compliance-driven program operations for a federal data access program. Responsibilities include, but are not limited to:

• Lead overall execution of all contract activities, including user engagement, Data Use Agreements (DUA) processing, training, and website operations
• Manage program performance, including preparation of monthly status reports with cost, metrics, and outcomes
• Oversee compliance activities including System of Record Notice (SORN) development, Privacy Act requirements, and Office of Management and Budget (OMB) Paper Reduction Act (PRA) clearance processes
• Ensure effective management and lifecycle tracking of DUAs
• Direct user engagement strategies including marketing, training, and outreach initiatives
• Oversee development and maintenance of the public-facing program website
• Ensure program outcomes such as timely DUA processing and user engagement growth targets are met
• Deep knowledge of federal program operations and governance processes
• Understanding of federal privacy, data sharing, and compliance frameworks
• Strong stakeholder engagement skills
• Program performance management and reporting
• Strong oral and written communication skills

Desired Experience and Skills:

• Experience managing federal outreach or engagement programs
• Familiarity with National Institutes of Health (NIH) programs or data access initiatives
• Experience leading multidisciplinary teams (technical, policy, user support)
• Experience implementing performance measurement frameworks
• PMP, Certified Government Program Manager (CGPM), CISSP or CISM, Healthcare Data Certifications (e.g., CPHIMS), Prosci Change Management Certification
• Must have a Doctoral degree in Health Services Research, Social Sciences, Economics, Behavioral Research, or related field
• At least 2 years managing projects of similar size and scope
• Experience working with federal data programs and Centers for Medicare & Medicaid Services (CMS) data
• Experience managing data security, governance, or compliance processes
• Professional certifications commensurate with duties Alexandria, Virginia, United States Full-Time/Regular Equal employment opportunity, including veterans and individuals with disabilities.

PI284603082