Program Manager - Community Programs

POSITION REQUIREMENTS

include but are not limited to the following: An active QMHP or LMHP certification from the Virginia Board of Counseling Emergency crisis response or institutional experience working with individuals experiencing psychiatric emergencies Strong background in program management and development Excellent interpersonal and communication skills Ability to work effectively under pressure and make critical decisions Knowledge of best practices in crisis intervention and behavioral health services Experience supervising teams and coordinating resources efficiently Excellent leadership skills and strong ability to take initiative Strong organizational skills and ability to self-direct Experience organizing and managing large quantities of files and records Proficiency with MS Office program and ability to create spreadsheets with Excel Ability to meet deadlines Ability to maintain confidentiality Ability to prioritize, multi-task, and produce high quality and accurate work Ability to react to change productively and handle other essential tasks as assigned

ROLE SPECIFIC DUTIES AND RESPONSIBILITIES

include but are not limited to the following: Manage client referrals and referral relationships with other mental health providers and stakeholders to maintain steady client flow into program Develop and consistently evaluate program to ensure it meets the evolving needs of the individuals served and the community Work closely with individuals to provide tailored support Manage client service and client assistance issues Verify eligibility & screen referrals for open authorizations Timely send service authorization requests Monitor client authorizations to record and track dates of authorization in EMR system and SAR spreadsheet Review client billable hours weekly and make staffing adjustments as needed Build and maintain relationships with stakeholders in the behavioral health field Cultivate company resource relationships with other for-profit and non-profit services that may provide wrap around or more comprehensive care for clients Assist with the answering of phone lines professionally; evaluate caller needs/direct to appropriate administrative staff Greet all guests professionally Engage periodically in marketing for the program within the community or with potential provider partnerships to garner program support and develop referral relationships Perform quality assurance of service programs and staff performance by calling or visiting clients periodically Conduct individualized meetings with staff for training purposes providing education and guidance Communicate weekly with Clinical Director regarding program performance and needs Prepare weekly recaps and reports for review by Clinical Director and CEO Maintain current training in behavior modification models, CPR, and First Aid Ability and skills to maintain required confidentiality regarding client case materials in compliance with the Commonwealth of Virginia Human Rights Code and Health Insurance Portability and Accountability Act (HIPPA) Remain aware of DMAS and Human Rights regulations and company standards Perform other duties as assigned

PROGRAM SPECIFIC DUTIES AND RESPONSIBILITIES

include but are not limited to the following: Coordinate assessments and reassessments with clinical staff as needed Coordinate the submission of SAR and continue stay requests with clinical staff as needed Review client records for timely submission of quarterly reports and ISP revisions by case managers Conduct case assignments and re-assignments as needed to assure all approved cases are assigned and properly staffed

WORK SCHEDULE

: Monday through Friday, 9a to 5p (In Office)

Job Type:

Full-time Pay:

$28.00 - $30.00 per hour

Benefits:

Paid time off

License/Certification:

QMHP Certification (Required) Driver's License (Required)

Work Location:

In person