Hearing Instrument Specialist

Hearing Instrument Specialist DHR Health - 2.9 Harlingen, TX Job Details Full-time 2 days ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Vision insurance Employee discount Life insurance Referral program Retirement plan Qualifications Hearing aid fitting Computer operation Hearing screenings Customer returns handling High school diploma or GED Patient care Front desk Typing Certified Instrument Specialist Full Job Description

POSITION SUMMARY

The Hearing Instrument Specialist is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefits of amplification. Also, provides basic audiometric testing. The Hearing Instrument Specialist counsel patients regarding their results and reviews options that best meets their hearing care needs. Performs hearing aid testing, selection, and fitting to all populations. Reviews pricing and sale of hearing aids as a part of the patient education.

POSITION EDUCATION/ QUALIFICATIONS

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• High school diploma or GED required.
• An AAS in Hearing Instrument Specialist or Hearing Instrument Specialist licensure as required by state law.
• Must have successfully completed the state licensing requirements to be deemed a Hearing Instrument Fitter/Dispenser.
• 2+ years dispensing or fitting experience preferred.
• Strong history of meeting and exceeding sales goals.

JOB KNOWLEDGE/EXPERIENCE

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• Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population. This includes listening, sales, and problem solving skills.
• Strong keyboard/computer/Audiology diagnostic and hearing aid software and equipment experience.
• Must be able to organize time and prioritize numerous duties within strict deadlines.
• Requires the ability to deal with numerous interruptions.
• Must deal with customers in a caring and respectful manner.
• Must be detailed oriented.

POSITION RESPONSIBILITIES

• Administers Test
• Conducts air and bone conduction threshold measurements
• Performs standard audiometric testing as required by state law
• Obtains Speech Reception Thresholds (SRT)
• Establishes Most Comfortable Listening Level (UCL/LDL)
• Uses speech masking
• When applicable performs advanced diagnostic testing
• Coordinates and interprets test results
• Completes chart notes for each patient seem and sends written reports to referring physician and primary care physician
• Counsels patients regarding test results.
• Reviews and recommends products for hearing care options.
• Thoroughly explain the actual and realistic expected results and capabilities of the hearing instrument in restoration of the patient's hearing.
• Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, and education.
• Demonstrates and sells Assisted Listening Devices (ALD's), batteries, and other special products.
• Refers patients to appropriate medical professionals as needed.
• Follows correct and timely fitting protocols
• Performs appropriate patient counseling
• Performs front office/desk duties on an as needed basis.
• Performs hearing aid repairs.
• Performs hearing aid checks and cleaning.
• Aware of and supportive of marketing activities.
• Responsible for revenue and margin outcomes.
• Assists customers with exchanges or returns as needed.
• Involved in clinical quality outcomes, including efficiency and productivity.
• Provides excellent customer service and maintains good public relations.
• Performs all other miscellaneous duties as assigned.
• Follows good safety and infection control protocols.
• Exercises confidentiality relating to patient and business information.
• Work may require sitting for long periods of time, and also stooping, bending and stretching for files and supplies.

Employee will occasionally be asked to lift items weighing up to 30 pounds. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier and such other office equipment if necessary, along with handling hearing instruments. Position also requires viewing computer screens, typing for long periods of time, and working in an environment which can be very stressful.

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Referral program Retirement plan Vision insurance

Experience:

dispensing or fitting: 2 years (Preferred)

License/Certification:

Hearing Instrument Specialist licensure (Required) AAS in Hearing Instrument Specialist (Preferred)

Work Location:

In person