SUPV- LABORATORY CENTRAL PROCESSING

Job Opportunity Job ID:

54845

Positions Location:

Lansing, MI Job Description General Purpose of Job:

Description:

Positions Location:

Lansing, MI Job Description General Purpose of Job :

Responsible for creating a positive work environment and efficient processes so caregivers can accurately order, receive, process, and distribute laboratory specimens in a timely fashion. Provide direct supervision of first-line caregivers.

Essential Duties :

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. 1) Lead in a manner that is consistent with the ICARE values and that creates a culture in which caregivers feel engaged and are encouraged to succeed and develop. 2) Ensures that all specimens are ordered, received, processed, and distributed to the appropriate laboratory section in a timely manner. 3) Reviews and ensures the accuracy and quality of caregiver's work. 4) Ensures proper staffing levels, workflow, and efficient utilization of resources. 5) Conducts competency assessments and performance appraisals and maintains appropriate documentation. 6) Oversees policy and procedure development within Central Processing and ensures compliance. 7) Identifies and implements opportunities to improve procedures, processes, speed, quality and effectiveness. 8) Conduct Root Cause Analysis (RCA) of errors and incorporate findings into policies and/or training programs, as appropriate. 9) Work cooperatively with the Laboratory - Training Supervisor to create orientation, remedial training, and continuing education for Caregivers. 10) Delegates clear responsibility, accountability and authority to meet mutually agreed upon expectations to first line caregivers. 11) Create an engaged workforce by hiring, scheduling, counseling, teaching, training, coaching, developing & recognizing Caregivers. When necessary, provide fair & consistent constructive criticism and/or discipline and provide input to the manager concerning the termination of first line caregivers. 12) Provide caregivers with regular feedback regarding their performance and complete annual evaluations. 13) Proactively monitor the fiscal performance of Central Processing and make necessary changes to meet budgetary and productivity goals. 14) Identify needed quality improvement initiatives and participate in the laboratory's quality improvement program. 15) Determines the development needs and training opportunities of first line caregivers and fosters growth opportunities. 16) Monitors daily quality, customer satisfaction and service utilization and initiates short term corrective actions as needed. 17) Participates in the development of section budgets. 18) Serves as a role model for consistent demonstration of Sparrow Health System's Customer Service Behavioral Standards of Performance, by respecting the Privacy and Confidentiality of those we serve. 19) Demonstrates knowledge and respects patient, service provider, organizational confidentiality and HIPAA Security procedures and protocols as defined under the HIPAA Privacy and Security Procedures. 20) Follows established HIPAA privacy procedures when using and/or disclosing protected health information. 21) Maintains and protects patients' rights under the HIPAA Privacy Standards. Job Requirements General Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.).
• Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken.
• Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases. Work Experience
• Three years' experience in a clinical laboratory, production process, or business.
• Knowledge of process development and improvement. Education
• Bachelor's degree or High school diploma and five years' experience clinical laboratory, production process, or business. Specialized Knowledge and Skills
• Demonstrate resource development skills.
• Systems analysis skills.
• Demonstrated ability in problem identification and resolution
• Excellent communication skills, both written and oral.

#LI-SS1 University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family Management/Professional Requirements:

Shift Days Degree Type / Education Level Bachelor's Status Full-time Facility Sparrow Hospital Experience Level Under 4 Years