Appointment Companion

Appointment Companion

ROCKY MOUNTAIN HEALTH CARE SERVICES - 3.4

Colorado Springs, CO Job Details Full-time $16.64 - $19.14 an hour 1 day ago Benefits Wellness program Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Computer operation Employee relationship building High school diploma or GED Desktop applications Productivity software Full Job Description

POSITION SUMMARY

Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.

MISSION :

Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES

Technical Expertise Problem Solving Teamwork Effective Communication Results Oriented Personal Credibility Quality Focus People Focus Flexibility

RESPONSIBILITIES AND DUTIES

ESSENTIAL

JOB FUNCTIONS

Must remain patient and maintain good customer service when working with participants and internal or external staff Escorts participants to all outside appointments that have been arranged by the scheduling department Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers) Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment Views email throughout the day to receive updated scheduling information Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery Must be available to work various hours to include early morning and late evening appointments. Possible overtime Must remain patient and maintain good customer service when working with participants and internal or external staff Other duties as requested/assigned

ORGANIZATIONAL

(CORE

RATING FACTORS

): Demonstrates support of the Companys Mission, Vision and Core Values Provides Exceptional Customer Service Ensures discretion with confidential information in accordance with HIPAA guidelines Supports a collaborative work environment including courteous, helpful and professional behavior Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts Adheres to and supports all Company policies and procedures Supports and practices safe work habits in accordance with policies and procedures Brings ideas, problems and concerns forward and participates in resolution and implementation Participates in and completes regulatory compliance trainings within the prescribed deadlines Attends required meetings Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency High school diploma or equivalent is required One year of experience with a frail, or elderly population is required preferred Must be knowledgeable in how to use a Computer and Microsoft Office applications Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public Capable of and experienced in assisting individuals with special mobility needs Knowledge of how to operate medical equipment (wheelchair, walkers) desired Ability to work independently with minimal supervision We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.