Administrative Assistant (Home Care/Senior Care)

Make a Difference Every Day Join a mission-driven team dedicated to helping seniors live safely and comfortably at home. At Home Instead , we are looking for a compassionate and organized Administrative Assistant who will be the welcoming face of our office and a key support to our clients, Care Pros, and leadership team. If you have experience in customer service, healthcare, home care, or office administration , and enjoy a fast-paced, people-focused environment—this is the role for you. Why This Job Stands Out ✅ High-impact role supporting seniors and caregivers ✅ Stable, Monday-Friday schedule ✅ Growth opportunities in senior care / home care ✅ Positive, team-oriented culture

What You'll Do:

Front Desk / Customer Service Be the first point of contact for incoming calls, clients, and visitors Create a warm, professional, and caring experience Manage phones, messages, and office flow Client Intake & Onboarding Assist with new client onboarding and intake processes Prepare, organize, and maintain client files and documentation Support client communication and scheduling coordination Quality Assurance & Compliance Track and document Quality Assurance (QA) visits Maintain QA schedules for the Client Care Manager Conduct client and Care Pro file audits Perform shift audits and documentation checks Ensure compliance with home care regulations, policies, and HIPAA standards Administrative Support Provide general office support, scheduling, data entry, and reporting Assist leadership and staff with daily operations Caregiver Support & Engagement Support Care Pro onboarding, communication, and engagement Assist with recognition programs and team initiatives Community Involvement Help with community outreach and events Represent Home Instead in a professional, positive manner What We're Looking For 1+ year in administrative, receptionist, or office support role (healthcare or home care preferred) Strong customer service and communication skills Excellent organization and attention to detail Ability to manage confidential information ( HIPAA awareness preferred ) Positive, team-first attitude with a heart for senior care Top Skills Administrative Assistant, Office Coordinator, Home Care, Senior Care, Healthcare Administration, Client Intake, Scheduling, Customer Service, Caregiver Support, QA, Compliance, HIPAA, File Audits, EMR Benefits Competitive pay Paid Holidays Flex Scheduling Available Supportive and purpose-driven work environment

Pay:

$18.00 - $20.00 per hour

Benefits:

Employee assistance program Professional development assistance Referral program

Work Location:

In person