Application Specialist Lab Team

After reviewing, if interested

• please apply directly to the position at https://kpm.

bamboohr.com/careers/118

Department:

30•

Sales Entity:

KPM Analytics Inc.

Reports to:

Country Manager, North America Salary Status:

Exempt Company Overview:

KPM Analytics is a global leader in scientific instrumentation and analytics solutions, serving the food, agriculture, and industrial markets. The company delivers advanced measurement technologies and integrated software that enable customers to ensure product quality, optimize processes, and improve operational efficiency. With a strong commitment to innovation, precision, and customer success, KPM Analytics supports critical applications across the value chain—from raw material inspection to final product analysis.

Summary:

The Application Specialist

• Lab Team supports the North American sales organization by providing technical application expertise for laboratory-based instrumentation.

This role is responsible for conducting sample analysis in the Westborough MA laboratory, supporting customer applications both remotely and on-site, and partnering closely with the sales team to drive successful customer outcomes. The position plays a key role in demonstrating product capabilities, supporting method development, and delivering high-quality technical insights to customers.

Duties and Responsibilities:

Provide application and technical support to the North American sales team Assist with technical objection handling and competitive product positioning Conduct laboratory sample analysis and generate detailed application reports with findings and recommendations Support customers with method verification, validation, and transfer processes as appropriate Maintain and manage demo lab equipment at the Westborough, MA headquarters Deliver remote and on-site application support for AMS, Chopin, and Unity Scientific product lines Travel to customer sites for demonstrations, training, and project support Collaborate with service teams to troubleshoot and resolve application-related issues Capture and maintain application activities and customer interactions in Salesforce CRM Gather customer feedback and application insights to support product development and improvements Develop and maintain calibrations as needed Assist in training new employees and internal stakeholders Perform additional duties as required

Experience:

Previous experience in an applications support role within the scientific instrumentation or food industry Hands-on experience with analytical/laboratory instrumentation preferred Experience supporting customer-facing technical engagements

Language Skills:

Excellent verbal and written communication skills in English Ability to clearly present technical information to both technical and non-technical audiences

Education:

Bachelor's degree in chemistry, Food Science, or a related field required Advanced degree preferred

Traits/Skills Required:

Strong problem-solving and analytical skills Excellent organizational and time management abilities Ability to manage multiple priorities in a fast-paced environment Strong interpersonal and relationship-building skills Customer-focused mindset with a proactive approach to support Comfortable working independently and collaboratively Openness to feedback and continuous improvement

Work Environment:

Work is performed both in an office/laboratory setting and in the field. Approximately 50% of time will be spent in the Westborough, MA headquarters lab. Fieldwork includes customer locations such as manufacturing plants, food processing facilities, laboratories, and universities. Personal protective equipment (PPE) may be required depending on the site.

Location:

Westborough, MA (Headquarters) with up to 50% travel across

North America Pay:

$90,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Please describe your experience working with instrumentation, either in a laboratory setting or for a company that manufactures analytical or technical instruments. This role requires someone who takes initiative and ownership, even in difficult situations. Can you describe a time when you took full ownership of a difficult project or situation and successfully worked through the challenges independently? This position is 50% of the time in the Westborough office

• This is a must have. You must live close by and have the ability to be onsite at least 2 weeks per month. Are you able to reliably work onsite in our Westborough, MA office at least 50% of the time (minimum two weeks per month)? Problem solver
• someone who likes to find solutions and move projects forward
• Can you describe a time when you identified a problem, found a solution, and helped move a project forward successfully?

Can you describe your experience communicating effectively with customers and internal teams, both verbally in meetings and in written communication?

Work Location:

In person