Client Service Representative Medical Laboratory Technician

Department:

38244 Hugh Chatham Memorial Hospital -

Medical Education:

Residents & Fellows Status:

Full time

Benefits Eligible:

Yes Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday 8am-5pm Pay Range $20.15 - $30.25

Major Responsibilities:

Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures. Performs outbound telephone calls to clients following client service procedures. Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results. Ensures rapid and appropriate complaint resolution and documentation. Maintains a working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data. Utilizes knowledge obtained from technical training when responding to inquiries for technical or department/division information. Uses technical knowledge and experience to evaluate New Test Assay requests for implementation at ACL. Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments. Assists Business Development and Client Service teams with maintenance of existing accounts. Assists with the development and maintenance of Client Service policies and procedures. Licensure, Registration, and/or

Certification Required:

Medical Laboratory Technician (MLT) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC) needs to be obtained within 1 year.

Education Required:

Associate's Degree in Clinical Laboratory Sciences.

Experience Required:

No experience required.

Knowledge, Skills & Abilities Required:

Basic understanding of computers and desktop software packages. Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts, including industrial clients, physicians, patients, and the community. Demonstrates good decision-making skills.

Physical Requirements and Working Conditions:

Ability to use the telephone effectively with a clear speaking voice and a courteous manner. Operates all equipment necessary to perform the job. Exposed to normal office environment. Ability to deal with high levels of job-related stress. Must be willing to handle potentially hazardous and/or infectious materials. Must possess good command of the English language with the ability to analyze written, spoken, and visual material. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to

You:

Advocate Health offers a comprehensive suite of

Total Rewards:

benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It's offering more sites of care than any other health system in the Midwest. But there's a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we'll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care