PT Learning Lab Front Desk Clerk

JOB DEFINITIONTo enter data into the Learning Lab's TutorTrac System, help students register/enroll for services through the Learning Lab, answer the Front Desk Telephone, help answer student questions regarding the Learning Lab.

SUPERVISION RECEIVED AND

EXERCISEDReceives general supervision from the Coordinator, Learning Lab or either the Computer Facilitator Downtown or Computer Facilitator North Campus.

Exercises no supervision.

EXAMPLE OF DUTIES ESSENTIAL AND OTHER IMPORTANT FUNCTIONS

STATEMENTSEssential and other important responsibilities and duties may include, but are not limited to, the following: Greet students as they enter the Learning Lab.

Monitor student login/logout processHelp students fill out the appropriate forms required to utilize services.

Enter data into TutorTrac.

Other Important Functions:

Utilize best practices in customer service.

Maintain communication with Learning Lab Management Staff.

Adhere to the expectations set forth on the Learning Lab Employee Agreement.

Perform other related duties and responsibilities as assigned

SUPPLEMENTAL INFORMATION

Special Instructions to

Applicants:

Work days and hours are variable and determined semester-to- semester. Applicant should know availability for work at the time of interview This position

REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS

be submitted in addition to the application. Please have these documents ready to upload when applying.

Candidates are required to submit

OFFICIAL TRANSCRIPTS

for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.

Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.