Licensed Practical Nurse (LPN) Triage Phone Nurse General Surgery - Surgical Group (Days)

Responsible for assisting the physician in clinical care of all patients to include patient assessment, planning, intervention and evaluation. Will also have general responsibilities to assist in the day-to-day clinical operations of the office. EducationSee License/Certification RequirementsExperienceSix months of related experienceLicenses & Certifications

• Georgia Licensed Practical Nurse or Multistate Nursing License
• Healthcare Provider (CPR) or must be obtained within 30 days of hire.

Qualifications

• Completion of an accredited School of Nursing program and current licensure by the State Board of Nursing required.
• Experience in medical practice preferred.
• Medical practice preferred. Clinical rotation time considered.
• Must be capable of dealing tactfully and effectively with patients, family members, other employees and physicians.
• Must maintain high degree of confidentiality.
• Must possess the cognitive ability to understand patient's medical records, physician's orders and medical orders to be communicated to patient, hospital and/or other physician.
• Must possess the sense of discipline to work in accordance with accepted clinical standards.
• Prior experience performing X-rays and EKG's is preferred. (Not required for Pediatric LPN position) Area of Responsibilities
• Customer Service
• Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals
• Development
• Maintain and update level of skill for pertinent medical assistant duties Participates in continuing education Participates in the development of new programs (ex: Process Improvement, Quality Initiatives)
• Patient Care
• Demonstrates competency in patient care.

Maintain patient's safe passage in and out of the clinic, and ancillary services. Greet, assess and interview patients. Review present medications, allergy history, chief complaint, and brief interrogation of complaint. Update medication list and current problem list Obtain past medical and surgical history, family history, social history, vital signs. Anticipate needs of patients, and the doctor under whom I work. Prepare and assist patients for examination, treatment, or procedure by medical staff. Monitoring of patient during examination, or procedure. Administers injections, performs phlebotomy and/or lab testing, wound care, suture removal, etc. as directed by provider. Supplies patients with medication samples as instructed by provider. Obtains referrals and pre-certifications as necessary. Acts as a liaison between provider and patient. Explains medications, side effects, treatments, diets, diseases and disease processes. Communicates with patients over the telephone, provides tests results, answers questions, responds to messages in a timely manner, and provides clear documentation of this communication in the patient's record. Maintains patient confidentiality.

• Safety
• Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary. Participates in safety programs
• Teamwork
• Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed Maintains patient care areas. Participates in the training and skills development of new LPN's and/or medical assistants. Assists in other areas of the office as necessary
• May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications.

May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications. May be responsible for resolving and/or reporting medication errors. May be responsible for the reconciliation of medication charges and credits.

• Other duties as assigned.

Compliance StatementEmployee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

EducationSee License/Certification RequirementsExperienceSix months of related experienceLicenses & Certifications

• Georgia Licensed Practical Nurse or Multistate Nursing License
• Healthcare Provider (CPR) or must be obtained within 30 days of hire.

Supervision

• Occasionally uses assistance of a student in performance of task.

Qualifications

• Completion of an accredited School of Nursing program and current licensure by the State Board of Nursing required.
• Experience in medical practice preferred.
• Medical practice preferred. Clinical rotation time considered.
• Must be capable of dealing tactfully and effectively with patients, family members, other employees and physicians.
• Must maintain high degree of confidentiality.
• Must possess the cognitive ability to understand patient's medical records, physician's orders and medical orders to be communicated to patient, hospital and/or other physician.
• Must possess the sense of discipline to work in accordance with accepted clinical standards.
• Prior experience performing X-rays and EKG's is preferred. (Not required for Pediatric LPN position)Definitions
• Responsible for assisting the physician in clinical care of all patients to include patient assessment, planning, intervention and evaluation.

Will also have general responsibilities to assist in the day-to-day clinical operations of the office.

Contact With OthersRequires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.

Effect Of ErrorProbable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

Supervisory ResponsibilityOccasionally uses assistance of aide or helper in performance of taskMental DemandsAssignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guidesPhysical EffortModerate physical effort

• Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25
• 60 lbs.

). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.

Working ConditionsNoticeable

• (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects For Immunizations

• Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)
• Directly works with Patients less than 12 months of agePhysical AspectsContinually (at least once per day)
• Hearing
• Visual
• Speaking
• Standing
• Walking
• Lifting up to 25 lbs.
• CarryingFrequently (at least 3 times a week)
• Manual Dexterity
• pinching with fingers, etc.
• Reaching
• below shoulder
• Pushing/Pulling
• up to 25 lbs.

Occasionally (at least once a month)

• Bending
• Typing
• Feeling (Touch)
• determining temperature, texture, by touching
• Reaching
• above shoulder
• Color Vision
• Balancing
• Crawling
• Running
• In response to an emergency
• Lifting 25 to 60 lbs.
• Lifting over 60 lbs.
• Handling
• seizing, holding, grasping
• Climbing
• Kneeling
• Squatting
• Driving
• Class C vehicles
• N95 Respirator usage (PPE)
• Pushing/Pulling
• 25 to 60 lbs.
• Pushing/Pulling
• over 60 lbs.