Licensed Practical Nurse - Contact Center

Are you a compassionate, patient-centered LPN who thrives in a dynamic environment? Do you enjoy blending clinical care with patient support and administrative responsibilities? Delta Health is looking for a Licensed Practical Nurse (LPN) / Patient Access Specialist to join our Contact Center team — the heartbeat of our patient communication and care coordination. This is a unique hybrid role where you'll make a difference from the very first patient call to the final follow-up. If you're adaptable, empathetic, and ready to be a vital link between patients and their care teams, we want to meet you! Potential for remote opportunity once job competency performance expectations are successfully demonstrated and approved! What You'll Do In this dual clinical and administrative role, you will: Clinical & Patient Support Serve as a key clinical contact for patients by phone — sharing test results, medication updates, and provider instructions.

Provide education, reassurance, and follow-up support within your scope of practice.

Assist with routine clinical procedures, medication administration, wound care, specimen collection, and prescription refills.

Document accurately in the EHR and collaborate closely with providers and nursing staff.

Float to clinic locations as needed to support patient care. Patient Access Responsibilities Register patients, verify insurance, and obtain necessary authorizations.

Schedule, reschedule, and confirm appointments while ensuring smooth patient flow.

Collect co-pays/deductibles and assist patients with financial counseling referrals.

Manage clerical tasks and maintain accurate documentation in the EHR.Coordinate care between patients, providers, and departments to ensure timely communication. As a fiduciary representative of Delta Health, you will uphold our values of integrity, professionalism, patient advocacy, and trust. What You Bring High School Diploma or equivalentGraduate of an accredited LPN programCurrent Colorado LPN license (or ability to obtain within 60 days)BLS certification requiredIV certification (upon hire or within 1 year)2+ years of experience in a clinic or patient access setting (call center experience preferred)Strong communication skills with a calm, clear, and empathetic phone presenceProficiency with medical terminology, insurance verification, EHR systems, and basic mathOrganized, adaptable, and able to work independently in a fast-paced environmentBilingual (English/Spanish) preferred Why Join Delta Health? Comprehensive Benefits Package

• Medical, RX, Dental & Vision - Low premiums with 100% coverage on services provided within the Delta Health system, and no deductibles or co-pays. Includes access to massage therapy, acupuncture, and chiropractic care.
• Life & Disability Insurance - Employer-paid coverage for your peace of mind.
• Time Off - Over 4 weeks of paid vacation annually (including sick and personal leave) for full-time staff.
• Retirement - 403(b) plan with up to a 2% employer match.

Work-Life Balance in a Stunning Location Located on the Western Slope of the Rocky Mountains, Delta offers an unmatched combination of small-town charm, affordability, and natural beauty. Enjoy year-round outdoor activities such as hiking, skiing, mountain biking, fishing, and exploring the Grand Mesa and surrounding public lands. Whether you're raising a family or looking for work-life balance, Delta provides a safe, friendly community with a slower pace and a high quality of life. Delta is surrounded by the Grand Mesa, Uncompahgre Plateau, and nearby wineries, offering a unique blend of adventure and relaxation. Delta Health is a county-wide healthcare system with more than 100 years of dedication to serving our community. Our 49-bed hospital and outpatient locations across Delta County are committed providing remarkable care in a healing environment. We operate with the core belief: Excellence. Every Patient. Every Time. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic