Triage Medical Assistant

Job Description A busy specialty care practice is seeking a Certified Medical Assistant (CMA) to support the triage function within a high-volume clinical environment. This role is responsible for handling urgent patient calls, coordinating communication with providers, and ensuring timely follow-up on clinical inquiries. Key Responsibilities

• Manage high-volume inbound calls (approximately 60-80/day), including urgent patient concerns
• Perform triage responsibilities by gathering detailed patient information and accurately documenting messages for providers
• Handle pharmacy-related calls, including refill requests and clarifications
• Communicate with primary care and urgent care offices regarding patient needs and coordination of care
• Escalate urgent or time-sensitive matters appropriately to clinical staff/providers
• Maintain accurate and thorough documentation in the EMR system (eClinicalWorks)
• Provide professional, calm, and patient-centered communication in all interactions Monday-Friday 8AM-5PM in Chandler, AZ We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Active Certified Medical Assistant (CMA) certification required
• Prior triage experience in a medical office or clinical setting strongly preferred (Primary care, urgent care, neurology, oncology)
• 2+ years as a Medical Assistant (someone eager to grow and do well in their next role)
• Ability to manage high call volumes with urgency and accuracy
• Strong clinical judgment and understanding of patient care workflows
• Excellent communication skills and ability to multitask effectively Familiarity with EMR systems (eClinicalWorks preferred)
• Experience working in Neurology