Medical Assistant, Senior

When it comes to finding a new job, many job seekers focus only on the salary. Here at Pinal County, we believe there is much more to consider. One of the biggest advantages of working for Pinal County is the value of our opportunities and how they can positively affect your life and future. Simply put, we prioritize people. When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don't forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community. An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. Paid Vacation And Sick Leave 15 Vacation Days Accrued Annually Starting Day One After Three (3) Years of Service, 18 Vacation Days Accrued Annually After Five (5) Years of Service, 20 Vacation Days Accrued Annually 13 Sick Leave Days Accrued Annually Starting Day One Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish Paid Sabbaticals Every Five (5) Years Two-Week Sabbatical After Five Years of Continuous Service Three-Week Sabbatical After Ten Years of Continuous Service Four-Week Sabbatical After Fifteen Years of Continuous Service Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service Retirement Plans with Generous Employer Contributions

• Guaranteed Lifetime Benefit! Variety of Top Tier Affordable Medical Plans
• Six Different Medical Plans to Choose From Some Medical Plans with Zero Employee Premium Cost Dental and Vision Plans Comprehensive Wellness Program Quarterly Wellness Challenges Vision Exams and Optometry Events Onsite Vaccination Clinics Onsite Mammogram and Prostate Screening Events Skin Cancer Screening Events Onsite Biometrics and Health Screening Events Onsite Financial Health and Retirement Planning Events Onsite & Online Fitness Resources and Onsite Sessions Like Yoga and Tai Chi Tuition Reimbursement Program Alternative Work Schedules Telehealth Qualified Employer•Public Service Loan Forgiveness Program•Department of Education Employee Assistance Program with Ongoing Training & Development Options Civil Service Leave Van Pool Options Short-Term Disability•Employer Paid Basic Life Insurance•Employer Paid Flexible Spending Accounts for Dependent Care and Medical Expenses Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff.

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JOB SUMMARY

Serve as subject matter expert and lead to medical assistants, acting as quality control for medical billing and coding. Perform customer service duties, clerical support, data entry, and accounting functions for Public Health Services Department (PHSD) in compliance with County policies and procedures under basic supervision. Provide customer service, clerical support, data entry, and basic bookkeeping functions for PHSD clinical programs and perform duties within the scope of authority and training and in compliance with County policies. Review client electronic health records for billing and coding accuracy, and assess and monitor scheduling, front desk operations, client paperwork, and information and/or medical record requests. Work closely with the Nurse Supervisors to create or develop core training and associated materials for Medical Assistants. Provide training on medical billing and other front or back-office competencies, both during scheduled staff meetings and through one-on-one instruction, as identified by the Nurse Supervisor or Division Manager. Serve in a lead capacity for the medical assistants, including performing medical assistant job duties to help cover the clinic workload. Provide information and assistance to clients, assist customers with applications, government forms, and other documents and explain County policies and procedures. Review applications and other documents for compliance to rules and regulations. Review and update files and distribute related paperwork and maintain records and filing systems. Answer incoming phone calls and direct callers to the correct person or work group and take messages and relays as necessary. Perform cashier duties in accordance with standard office procedures and County policy, receive and record payments, prepare and issue receipts, and balance daily work and monies received. Provide educational material and personalized information to clients during pre-screening procedures. Assist the providers, take vital signs, and perform STD screenings. Assist clients to access other health care and community services programs. Assist professional staff with clinic setup and patient examinations as directed. Maintain absolute confidentiality of work-related issues, customer records, and restricted County information. Perform other related duties as required.

POSITION SPECIFIC DUTIES

Monitor adherence to clinical workflows, policies, and procedures; provide real-time guidance and coaching, as needed. Assist with onboarding and training of new medical assistants, including EHR workflow, clinic protocols, and competency validation. Support performance improvement initiatives by identifying workflow gaps and recommending process enhancements. Assist with quality assurance activities, including demographic audits, scanning audits, and compliance monitoring. Address patient service concerns at the point of care and escalate issues to management when appropriate. Ensure compliance with infection control standards, OSHA requirements, HIPAA regulations, and county policies. Assist with scheduling adjustments and staff coverage coordination as directed by management. Participate in staff meetings and contribute to clinic planning and operational discussions. Perform other related duties as assigned within scope of training and authority. Assist in identifying and correcting billing discrepancies, rejected claims, and documentation errors in coordination with billing staff. Monitor insurance eligibility verification processes and ensure appropriate payer information is entered into EHR. Maintain knowledge of payer requirements, sliding fee scales, and public health program billing guidelines. Must have a Medical Assistant Certificate from an approved and accredited medical assistant program, and submit copy of certificate with application. Three (3) years of experience working as a medical assistant (MA) in an outpatient &/or inpatient clinic setting. Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications :

Certified Medical Assistant (CMA) provided through the American Association of Medical Assistants or a Registered Medical Assistant (RMA) provided through American Medical Technologist. Five (5) years of experience working as a medical assistant (MA) in an outpatient &/or inpatient clinic setting. Bi-lingual English-Spanish language skills. Knowledge of regional community service agencies and community resources. Knowledge of basic principles of accounting, record keeping, and records management. Skill in preparing and maintaining accurate records and generating reports. Skill in operating a personal computer utilizing standard and specialized software. Ability to follow verbal and written instructions.

PHYSICAL DEMANDS

The work requires Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach and grasp; manual dexterity to handwrite or use a computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.

WORK ENVIRONMENT

Work is performed in an office environment. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

NOTICE TO APPLICANTS

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval. All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT). Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.