Medical Assistant - Pediatrics

CORE JOB RESPONSIBILITIES

(Essential Duties):

Primary MA Responsibilities:

Attend trainings and meetings, as requested by supervisor. Provide break coverage to other MA's, as directed.

Member Care:

Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.

Employee Safety:

Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.

Quality Improvement:

Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.

HIPAA:

Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer. Work well under pressure, meet multiple and often competing deadlines. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. Other duties as assigned by Supervisor.

Lead MA Responsibilities:

Resolve issues with Care Teams and prioritize needs as appropriate. A NextGen expert and super-user if deemed capable by Flow Management Supervisor. Ability to understand and assist two or more providers with clinical care. Provide orientation and training for new medical assistants or externs if deemed capable and competent by Flow Management Supervisor. Assist the practice with special projects and additional quality initiatives. Able to prepare an inventory of supplies to determine items that need to be replenished. Notify appropriate persons of items that need to be ordered. Perform Lab Supervisor duties as needed or when assigned. Knowledgeable of all in-house procedures, set-up and processes and can serve as interim lead if Flow Management Supervisor is out. Recommend areas of improvement to supervisor as appropriate. Conduct chart or environmental audits as directed by supervisor, Nurse Manager or DON. Actively participate on a minimum of 1 workgroup Actively participates in department and clinic meetings as appropriate Knowledge of front desk duties, including answering phones, registering patients, scheduling appointments, checking eligibility and overall customer service Care Team Care /

Case Coordination Responsibilities:

Lead care team huddle, using information gathered during chart preparation and robust confirmation calls. In preparation for scheduled patients, anticipate and procure relevant documents and data for the provider (i.e., lab results from Quest or Primex portal, diagnostic imaging results consultation reports from specialists through assigned Referral Coordinator, medical records from recent ED or hospital visit.) Review providers' schedule throughout the day and work proactively to keep care team on track. Assist provider with follow-up, as directed (i.e., outreach to patients, call labs for results, etc.) Assist in closing the loop on subspecialty referrals, in collaboration with the Referral Coordinator. Contact No Show appointments to follow up and reschedule as per VCH policy, unless directed differently by provider. Conduct robust confirmation calls for patients, by calling the day before their appointment. Support Care Team in managing forms needing providers' signature/attention

General Duties and Responsibilities:

Attend trainings and meetings, as requested by supervisor. Provide break coverage to other MA's, as directed.

Member Care:

Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.

Employee Safety:

Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.

Quality Improvement:

Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.

HIPAA:

Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer. Work well under pressure, meet multiple and often competing deadlines. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. Other duties as assigned by Supervisor.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

Qualification Requirements:

Must have high school diploma or its equivalent and certificate of completion from an accredited Medical Assistant training program. Must be comfortable with public speaking, Fluency in both English and Spanish, both written and verbal, per operational need of dept. /clinic. Must be able to provide TB and Physical clearance prior to start date. Able to furnish vaccination history prior to start date dependent on role. Must have up to date and documented Immunizations; Proof of

HBV, MMR, VZV

(or disease), current TB skin test status or chest x-ray. BLS/CPR certification must be obtained prior to start date and kept current at all times. Meets credentialing requirements established by VCH. Computer literate; familiarity with Microsoft Word. Excellent customer service skills with patients, supervisors, colleagues and the community (via phone and in-person). Ability to work well with a variety of people. Ability to multi-task and must be self-motivated. Ability to bend, lift, carry up to 25lbs. with relative ease.

Education and Experience:

Practical knowledge of computer operations. Experience in lab settings, venipuncture techniques. Phlebotomy certificate is preferred but not required. Excellent verbal and written communication skills with ability to read, write, speak and understand English and Spanish clearly. Experience working with an EHR (i.e., Next Gen), Relevant tracks is preferred. Experience working in a community health setting is preferable. Family Planning Health Worker (FPHW) and CPSP Prenatal education, if applicable: Training certification for FPHW by CFHC to be paid by VCH for initial and one repeat testing. Subsequent testing to be paid by employee within 9 months of initial training.

Customer Service:

Treats customers, patients, co-workers, and others with respect and trust. Is able to work effectively by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions; addressing others by name, title, or other respectful identifiers, and respecting the workforce in actions, words, and deeds. • Responsibilities and tasks outline in this document are not exhaustive and may change as determined by the needs of the company. •Assignment changes can include cross-training in other areas leading to a valuable learning experience and developing additional skills that will benefit our VCH team.

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Free parking Health insurance Health savings account Life insurance Paid sick time Paid time off Pet insurance Vision insurance

Language:

Spanish (Required)

License/Certification:

BLS Certification (Required) Ability to

Commute:

North Hollywood, CA 91605 (Required) Ability to

Relocate:

North Hollywood, CA 91605: Relocate before starting work (Required)

Work Location:

In person