Medical Assistant

I. Job Summary This position is engaged in performing routine administrative and clinical tasks that falls within the Medical Assistant Scope of Practice to keep HCHC's clinical operations running smoothly. Medical Assistants work under the supervision of licensed personnel, with medical providers and other medical team members on a daily basis to support the maintenance and delivery of excellent and quality patient care services. The incumbent in this position shall operate within the framework of the Center's mission, goals and policies. This position is based in Rosemead and may require travel to other sites, including San Gabriel, El Monte, and the City of Industry. II. Essential Functions Ensures that clients/patients receive quality, timely, professional services in accordance with the Clinic's mission and values. Organizes workload efficiently and without delay. Keeps the work environment clean and organized. Practices safety, environmental and infection control protocol according to clinical policies to ensure a safe environment for patients, visitors, and medical staff. Maintains communication with immediate supervisor and co-workers to facilitate an efficient patient flow. Works as a team player and be willing to assist other Clinic staff in other duties within his/her capabilities to aid the Clinic Team in providing good efficient patient care. Responds to emergency situations per organizational policies and procedures and at the direction of site manager, RN or a Provider. Maintains confidentiality and respect for information regarding patients and other team members; abides by HCHC policy and procedures such as HIPAA and confidentiality. Listens to patients' complaints and concerns and works to resolve them independently; refers patients to clinicians or appropriate manager if unable to resolve issues to their satisfaction. Completion of skill competencies yearly as directed by Medical Department Supervisor. Communicate any training needs with supervisor. Participates in professional growth and development opportunities such as educational programs, current literature, in-service meetings, and workshops. Maintains current MA, CPR certificate and documentation on mandatory requirements such as TB testing, medical examinations and competency standards. Responsible for maintaining a steady patient flow for the medical providers. Facilitates patient flow by communicating status of patients waiting for appointment with provider. Participate in daily huddles with provider and team members. Monitor patient flow, greet patient and identify patient with at least 2 identifiers. Conduct initial patient assessment, vital signs and age appropriate health screening. Documents chief complaints as stated by patient. Perform medication reconciliation and document in the EHR. Records accurate information obtained from patient or parent/guardian. Ensures consistent patient tracking throughout the patients visit using our electronic health record system. Documents all vital signs, height and weight, BMI, BMI percentile (for pediatric patients) and any procedures that are self-performed immediately after completing them in the electronic medical record. Ensures consistent patient tracking throughout the patients visit using our electronic health record system. Reviews patient's electronic health record and or chart for completion and accuracy; makes sure that test results are in the cart prior to the patient being seen by the doctor. Calls for missing report if needed. Assist provider as needed during the examination and treatment of the patient. Assists in minor procedure or pap smear, positioning and draping patient, passing instruments. Provide translation services when needed. Checks FBS, urine dipstick, urine pregnancy test, and instruct patients how to collect samples for fecal occult blood test ordered by provider. Conducts EKG, measure peak flow, Snellen vision test for patients as ordered by provider. Schedule follow-up visits for patients with abnormal results for necessary treatment according to provider instruction. Provides final instruction and patient education as directed by medical provider. Provides information to patients relating to referrals, follow up appointments. Provides patients with the information they need to make informed decisions about procedures or treatments to be completed. Reviews and obtains informed consents from patients as needed. Demonstrates the ability to determine the patients/parents understanding of information provided to them. Answers patient's questions within the scope of their practice, utilizes other resources and provides additional information as needed. If appropriate or as needed refer patients to other departments. Makes telephone calls for the purpose of appointment reminders, follow-up on broken appointments, patient education and for other patient contact needs. Documents all calls using telephone encounter in electronic health record and assigns tasks to appropriate provider. Demonstrates adequate triage technique in handling telephone calls from patients and inquiries regarding services rendered and screens telephone calls for referral and takes messages for provider. Follows up on all pending tasks (bubbles) to ensure completion of work. Assists in the follow-up of failed appointments and abnormal test results as indicated by physician through electronic task (bubbles) in our electronic health record. Prepares charts prior (the day before) to patients visit, completes all applicable labs and image orders, and ensures the results are in the patient's electronic health record. Contacts the laboratory or other external provider, such as radiology, when test results are not available. Cleans and ensures equipment are in good working condition, check for expired supplies and completely stocks exam room at the end of each day. Checks the temperatures of the hot water in the exam rooms as determined by Medical Director, the freezer and refrigerator twice daily. Keep logs to track the correct temperature. Disposes of contaminated supplies and clean surfaces with approved anti-bacterial agent as per protocol. Handles contaminated or hazardous materials according to infection control guidelines and reports accidents, incidents, and/or unsafe working conditions to immediate supervisor. Checks inventory weekly and place order requisitions for needed supplies to department supervisor. Reports equipment or supply needs and malfunctioning equipment to site manager, tag malfunction equipment with out of service tag. Performs clinic support duties such as entering data into the computer, recording statistical information, processing medical record requests, filing documents and other clerical tasks necessary for a smooth and efficient delivery of services. Attends department specific staff meetings, in-services, education and training. Participates in selected department specific Performance Improvement Projects. Participates in data collection and data entry for quality improvement activities; Supports the implementation of organizational improvements. Cross-trains in other duties to provide support during absences, crisis situations or heavy workloads. Performs related duties as assigned by clinicians or supervisor. III. Organization Expectation Adhere to all HCHC's Policies and Procedures. Conduct self in a manner that represents HCHC's core values at all times. Maintain a positive, respectful and professional attitude with all work-related contacts. Meet productivity standards. Able to work independently and also in a team manner. Attend staff meetings and complete all assigned trainings. IV. Education/License/Certification Must possess a GED diploma. Medical Assistant Certification preferred. V. Skills and Specifications Bilingual in English and Cantonese/Mandarin/Vietnamese/Spanish preferred. Excellent communication skills required. Able to work flexible hours including weekends. VI. Physical Requirement Must be able to complete all physical requirements of the job with or without a reasonable accommodation. Must be able to remain in a stationary position 50% of the time. May need to move boxes weighing up to 25 pounds across the office for various needs occasionally.

Equal Employment Opportunities:

Herald Christian Health Center is an Equal Opportunity Employer. All employees and job applicants are protected from discrimination based on race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development.

Disclaimer:

By signing below, you attest that you are able to perform the essential functions of the position satisfactorily and, if requested, HCHC will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent due hardship. You understand that HCHC retains the right to change or assign other duties to this position. Nothing in this position description is intended to create a contract of employment of any type. Employment is strictly on an at-will basis.

Job Type:

Full-time Pay:

$22.00 - $24.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person