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Clinical Support Specialist - Sacramento Metro Area
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Improved Proved Patient Outcome LLC
Roseville, CA (In Person)
$34,640 Salary, Part-Time
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Job Description
Clinical Support Specialist - Sacramento Metro Area Improved Proved Patient Outcome LLC Roseville, CA Job Details Part-time | Contract $1,700 - $3,000 a month 1 day ago Qualifications Customer communication Interpersonal skills Organizational skills Manual handling Teaching Time management Full Job Description This is arguably one of the most attractive part‑time opportunities available. The compensation is significantly higher than most non‑sales part‑time positions, and when you consider the limited time commitment, the earning potential is exceptional. You control your schedule and can work when it fits your life—daytime, early evenings, weekends, or any time the patient is available. The only requirement is that each patient setup is completed within seven days of being assigned. This role is ideal for former medical professionals seeking additional income, parents who need flexibility, or anyone who can't commit to a rigid full‑time schedule. If your spouse or partner works full‑time and you don't need a second full‑time income, this position is an excellent fit. If you're looking for meaningful work, outstanding pay, and complete scheduling freedom, this is the role for you. At Improved Patient Outcome, we specialize in distributing Lympha Press at-home therapy devices to treat lymphedema. The Clinical Support Specialist is responsible for conducting demonstrations and trainings with current and potential Lympha Press patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as our distributor requirements. Responsibilities
- Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
- Contact patients within service levels expectations to schedule and complete trainings and demonstrations
- Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient's individual needs (utilize adaptive technique when needed)
- Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
- Review, complete and submit required paperwork with patient and answer questions
- Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
- Meet or exceed established performance expectations
- Maintain compliance with all appropriate regulatory requirements including HIPAA
- Requires a dependable and appropriate vehicle.
- Other duties as assigned
Qualifications Experience Preferred:
- 2+ years of experience in a patient facing medical care or training and/or highly advanced customer service role.
- Experience setting up DME in patient's homes.
- Medical device or healthcare industry experience Knowledge & Skills
- Ability to lift 20 pounds on a regular basis
- Ability to work remotely and travel to patients in a home, clinic or virtual environment
- Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
- Strong interpersonal communication skills including the ability to empathize with patients and caregivers
- Strong critical thinking and decision-making skills in healthcare related situations
- High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
- Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
- Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
- Skilled in teaching others
- Ability to stay focused and organized to complete assigned tasks
- Technology savvy to efficiently complete paperwork, update records and communicate progress
- Ability to be self-directed and work independently to overachieve results This is a part‑time contract position.