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Front Desk Medical Assistant
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Danielle Lane MD Inc dba Lane Fertility Institute
San Francisco, CA (In Person)
$58,240 Salary, Full-Time
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Job Description
Job Summary Lane Fertility Institute is seeking an experienced Front Desk Medical Assistant to support both front office operations and clinical patient flow in a busy fertility practice. The ideal candidate will have strong medical office experience, excellent communication skills, and experience with scheduling, insurance verification, patient collections, and EMR documentation. ResponsibilitiesFront Office Answer incoming phone calls Schedule and confirm patient appointments Check patients in and out Collect copays, balances, and self-pay fees Process patient payments Manage incoming referrals and medical records Respond to patient portal messages and emails Insurance & Financial Responsibilities Verify insurance eligibility and benefits Obtain prior authorizations Document insurance coverage and patient financial responsibility Explain patient balances and payment policies Maintain accurate insurance records in the EMR Clinical Support Room patients for appointments Prepare examination rooms Update medical histories, medications, and allergies Assist providers with patient flow Maintain organized clinical areas QualificationsRequired High school diploma or equivalent Medical Assistant certification or relevant experience Minimum 3 years of medical office experience Experience with insurance verification and patient collections Experience using electronic medical records Strong organizational and communication skills Preferred Fertility, OB/GYN, women's health, or specialty practice experience OpenEMR experience Bilingual English/Spanish Performance Expectations Employees are evaluated based on: Patient satisfaction (4.5/5 or higher) 95% call answer rate during business hours 98% appointment scheduling accuracy 95% insurance verification completion rate 95% collection rate at time of service Timely patient rooming and documentation HIPAA compliance and confidentiality Bonus Opportunity Eligible employees may participate in a quarterly performance bonus program based on: Patient satisfaction scores New patient scheduling performance Collection rates Insurance verification accuracy Teamwork and reliability Practice growth goals Benefits Competitive compensation based on experience Paid time off Professional development opportunities Quarterly performance bonus program Supportive team environment