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Job Description
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Care Promoter Lead is a hybrid clinical and operational leadership role responsible for supporting direct patient care while ensuring efficient day-to-day center operations. This role partners closely with the Center Clinical Manager to lead the Care Promoters, support quality initiatives, and maintain smooth patient flow. The Care Promoter Lead plays a critical role in delivering high-quality, patient care while modeling professionalism, accountability, and teamwork in a fast-paced clinical environment.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
Clinical Support and Patient Care Provides direct patient care support, including preparing patients for examinations, performing routine screening, and assisting providers during visits. Accurately obtains and documents vital signs, medical histories, and specimen collection in accordance with clinical standards. Communicates treatment plans, procedures, and provider instructions clearly and compassionately to patients and families. Processes patient phone messages, return calls, and route clinical information appropriately. Calls in prescriptions with provider authorization, using appropriate medical terminology and following legal and ethical guidelines. Operational and Workflow Support Supports daily center operations to ensure efficient patient flow, scheduling accuracy, and reduce wait times. Monitors operational gaps and escalate concerns to leadership to maintain quality and efficiency. Ensures work is completed same day with attention to CMAP, Operational and Clinical GAPS, and STARs quality measures. Leadership and Team Oversight Assists the Center Clinical Manager in supervising Care Promoters and clinical support staff. Supports onboarding, training, ad ongoing development of new and existing Care Promoters. Provides input on performance evaluation and corrective action plans as needed. Serves as a role model for professionalism, teamwork, and patient-centered services. Quality and Compliance Supports center quality initiatives, including: Equipment checks, Inventory management, Monthly self-assessment, Waived testing quality control Participates in quality improvement activities to enhance patient safety and outcomes. Ensures compliance with organizational policies, clinical standards, and regulatory requirements. Performs other duties as assigned and/or delegated at manager's discretion.
KNOWLEDGE, SKILLS & ABILITIES
Strong leadership, communication, conflict resolution, and problem-solving skills Excellent organizational and prioritization abilities: able to remain calm in high-pressure situations Demonstrates attention to detail with accurate documentation and data entry Ability to lead multiple workflows while supporting a clinical team Professional, ethical, and patient-focused demeanor Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and EMR systems Ability to work effectively with providers, patients, families, and interdisciplinary teams Willingness to travel locally, regionally, and nationally up to 20% of the time Spoken and written fluency in English required, bilingual a plus Flexible to work evening, weekends and/or holidays as needed
EDUCATION AND EXPERIENCE CRITERIA
High school diploma or equivalent education (GED) required Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT), Paramedic Medical Assistant Certification required A minimum of 3 years of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment Prior Team Lead experience preferred BLS for Healthcare Providers required Experience working with geriatric patients is a plus EMR system experience preferred
PAY RANGE
$20.2 - $28.83 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current employees, if you want to apply to our internal career site, please click HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite Who We Are ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors. Our vision To positively change American healthcare through primary care innovation for the neediest populations. Our mission To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.
