Job Description
The Center for Sleep Medicine is an AASM-accredited, 100% employee-owned company. We are seeking detail-oriented and compassionate Telehealth Medical Assistants (CMA/CCMA/NCMA/RMA) to join our growing team in Naperville . This Telehealth Medical Assistant role focuses on administrative and virtual care support , with very limited in-person patient interaction . The Telehealth Medical Assistant will play a key role in supporting patients with DME therapy, including their engagement efforts, particularly for patients using PAP (Positive Airway Pressure) devices.
Schedule:
Monday - Thursday (8:00 AM - 6:00 PM) Location:
Naperville, IL (100% on-site role) Why Join Us? 100% employee-owned organization Collaborative, patient-centered environment Opportunity to be part of an innovative and growing patient programs Key Responsibilities:
Provide clinical support to patients requiring additional assistance via telehealth appointments Conduct patient sessions via telehealth to support DME usage, and adherence Educate patients on proper device usage and the importance of compliance Guide patients step-by-step through device setup and troubleshooting Address patient questions and concerns with professionalism and empathy Monitor patient progress and identify barriers to adherence Reinforce care plans and provider instructions during patient interactions Communicate patient needs, concerns, or escalations to appropriate clinical staff or providers Accurately document all patient interactions, education, and outcomes in the medical record Maintain timely and complete documentation to support billing Ensure compliance with organizational policies and healthcare regulations Assist with tracking patient participation and follow-up needs Education & Experience:
Required:
Certified or Registered Medical Assistant (certifying bodies: AAMA/NHA/NCCT/AMT
) Strong communication and patient education skills Ability to manage phone and video patient interactions effectively Proficiency in electronic medical records (EMR) systems Strong attention to detail and ability to maintain confidentiality Preferred:
Experience in sleep medicine, PAP therapy, or respiratory care Experience with DME Familiarity with RPM Experience with telehealth or remote patient engagement This opportunity offers competitive compensation, a four-day work week , and a generous benefits package that includes sleep center OWNERSHIP
after only one year. Studies have shown that as an employee-owned company, our team members can potentially receive between 5% and 12% more in wages, and 2.5x greater wealth in retirement accounts when compared to similar positions in centers that are not employee owned. Employee-owned companies, like ours, are also more successful in recruiting talented, committed staff. If that's you, we look forward to discussing this opportunity with you. This pay range reflects the Company's current estimate for this position at the time of posting. In accordance with applicable law, actual compensation will be determined based on relevant experience and other job-related qualifications or skills. The Company reserves the right to modify this pay range at any time. For this role, benefits include health, dental, and vision insurance; 401(K), ESOP; vacation days; paid time off (PTO); sick days; and voluntary life, short-term disability (STD), and long-term disability (LTD) insurance. Equal Employment Opportunity The Center for Sleep Medicine is an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to a diverse and inclusive workplace, and reasonable accommodation is available for individuals with disabilities. NO PHONE CALLS WILL BE ACCEPTED
Pay:
$22.00 - $25.00 per hour Benefits:
401(k) matching Dental insurance Health insurance Life insurance On-the-job training Paid sick time Paid time off Retirement plan Vision insurance Application Question(s): Please indicate which medical assistant credential you currently hold: CMA (AAMA), NCMA (NCCT), or CCMA (NHA), or RMA (AMT). Experience:
DME:
1 year (Preferred) Ability to Commute:
Naperville, IL 60564 (Required) Work Location:
In person
