Clinical Support Specialist

Clinical Support Specialist New Beginnings Pediatric Therapy Richmond, KY Job Details Part-time | Full-time 3 days ago Qualifications Customer communication Productivity software Associate's degree Full Job Description Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy and Feeding/Swallowing/Myofunctional Therapy in one center. Why Join Us? Collaborative, Multidisciplinary Environment - Work alongside OT, PT, Speech, and feeding specialists all under one roof, enhancing holistic care and professional development. Innovative, Evidence-Based Methods - We emphasize early intervention, intensive therapy, and play-based techniques to maximize neuroplasticity and long-term developmental success. Support for Your Growth - Free CEUs, conference budget, research opportunities, and leadership pathways for those looking to advance within the company. Achievable Productivity Goals & Competitive salary Enjoy clinic-based services with small, manageable caseloads.

Position Summary:

The Clinic Support Specialist (CSS) plays a vital role in ensuring a seamless experience for our clients, families, and clinical team. This position is responsible for front office operations, client communication, and administrative support to maintain efficient clinic flow.

Schedule:

This role can consider someone as part time or full time. Typical office hours are Monday - Friday.

Key Responsibilities:

Greet and check in clients and families, ensuring a positive and welcoming experience Manage incoming calls, messages, and general inquiries Coordinate scheduling within the EMR system and communicate with clinical staff Support intake processes and collaborate with the intake team as needed Assist with insurance-related tasks, including verifying benefits and handling authorizations Maintain accurate and timely documentation in all systems Monitor clinic flow and communicate client arrivals to staff promptly Address and de-escalate client concerns professionally, escalating when appropriate Support general administrative duties to ensure clinic efficiency

Qualifications:

Associate's degree required; bachelor's degree preferred 1-3 years of relevant experience in a medical, therapy, or administrative setting preferred Strong organizational and multitasking skills Excellent communication and customer service skills Ability to work in a fast-paced environment while maintaining professionalism Experience with children, &/or children with disabilities Experience with EMR systems and insurance processes is a plus Quick study and eager to learn Demonstrate a self-initiative spirit Proficiency in Microsoft Office 365 required

What We Offer:

Supportive, team-oriented work environment Opportunity to grow within a multidisciplinary organization Meaningful work making a difference in children's lives We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.