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Clinic/Practice Assistant I
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Massachusetts Eye and Ear Infirmary
Boston, MA (In Person)
$47,382 Salary, Full-Time
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Job Description
Clinic/Practice Assistant 1, Boston (Full Time) 40 Hours Per Week. Under the supervision of the Practice Manager and Medical Director, provides administrative support to physicians within the Vision Rehab Department, in a high-volume ambulatory clinic setting. Functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and to prioritize administrative tasks essential to patient care. Role requires management of confidential patient information, scheduling patient appointments at front desk, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax.
Responsibilities:
- Perform administrative front desk duties with the highest level of customer service, including but not limited to answering phones, scheduling appointments, greeting patients and families, checking patients in and out for services, collecting copayments, and ensuring proper referrals and authorizations in place for scheduled service.
- At end of visit, ensure proper follow-up services are scheduled at checkout.
- Obtain or prepare medical records in advance; ensure that all documents, including internal and external records are in order and incorporated into electronic patient record in timely fashion.
- Help triage incoming questions from patients via phone, fax and patient gateway, seeking guidance from provider, clinical staff, or practice manager as appropriate. This includes daily monitoring of incoming messages in the electronic medical record system.
- Provide support to other colleagues in the office; help cover and fill in as needed.
- Perform other projects as assigned by Manager or Physicians.
Qualifications:
- High school diploma or combination of education and experience required.
- Prefer 1 year of experience in a medical administrative support position.
- Excellent verbal and written communication skills required for the telephone, interaction with patients and others; strong organizational skills are a must.
Job Type:
Full-time Pay:
$20.67- $24.