Medical Assistant (Phone Staff) - Family Medicine

RESPONSIBILITIES

Job Specific Competencies:

Takes voicemail off of nurse line, send messages to physicians as necessary, call patients back with results, schedules testing and appointments. Sends prior authorizations and referrals to appropriate staff. Participates in educational experiences designed to maintain competence. Uses facility communication systems correctly. Performs routine clerical activities required for efficient operation of the ambulatory clinic. Ensures efficient customer friendly telephone communication. Provide support to the clinic staff and fill in as a medical assistant as needed.

JCMG Core Competencies:

Strives for continuous quality improvement. Participates in educational experiences designed to maintain and/or improve professional competence. Maintains high work ethic standards. Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

High School diploma or GED, some college preferred. Graduate of an accredited Medical Assistant (MA) training program preferred, but not required.

Experience:

Prefer previous experience as an MA in the ambulatory care setting, but not required.

Certification/License:

Prefer certified MA BCLS certification or obtain within 3 months of hire

Knowledge/Skills/Abilities:

Medical terminology Basic computer skills Completed JCMG's Pharmacology training. For administration of injectable medications, must have successfully completed 20 injections with an approved mentor and must complete JCMG competency testing and successful completion of return demonstration. Staff with prior job experience without formal training is encouraged to sign up for JCMG's Medical Assistant Program.

WORK ENVIRONMENT

Works in heated and air-conditioned area; may be exposed to infectious material and contagious conditions including exposure to patient body fluids, including blood and contaminated sharps; potential for exposure to hazardous disinfecting chemicals; must follow universal precautions and utilize personal protective equipment.

BENEFITS

Health insurance & employer paid short- and long-term disability Generous PTO policy, beginning at 148-hours annually 56 hours paid Holiday Leave Employer Retirement Plan (401K) with employer match Tuition reimbursement and other professional advancements, including a Medical Assistant training program