Processing Assistant (Medical Records)

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Job Opportunities Job Opportunities powered by NEOGOV ® Processing Assistant (Medical Records) Print Apply  Processing Assistant (Medical Records) Salary $41,506.61 - $53,958.74 Annually Location Jacksonville, NC Job Type Full-Time Job Number May 2026 5160-04226 Department Health Department Opening Date 04/28/2026 Closing Date 5/5/2026 11:59 PM Eastern Description Benefits Questions Job Description Performs difficult skilled administrative support work accomplishing the specialized processing of information, documents or materials, and related work as apparent or assigned. Work is performed under the general direction of the Processing Unit Supervisor. Our core values— Resilience , Excellence , Accountability , Customer Service , and Honesty —are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. Position Responsibilities To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Prepare patient charts and gather information and documents based on patients' appointment reasons Maintain and track all incoming and outgoing referrals in the referral tracker spreadsheet. Works closely with administration and staff to support the requests from patients and outside entities with obtaining records to support the patient's care. Retrieve, collect and prioritize all requests for medical records made through the organization, patients, and affiliates. Record and track all records requests, releases, and authorizations within the Electronic Medical Record Complete clerical duties including answering phones, responding to emails, and processing patient records requests in a timely manner. Serves as a backup to appointments and registration. Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed, or volunteer. Performs related duties as required. Other duties as assigned Core Competencies Data Analytics and Assessment Skills Collects, analyzes, and manages quantitative and qualitative data Policy Development and Program Planning Skills Implements polices, programs and services Communication Skills Communicates with internal and external audiences Facilitates communication among individuals, groups, and organizations Health Equity Skills Applies principles of ethics, diversity, equity, inclusion and justice. Qualifications Significant knowledge of office or work unit procedures, methods, and practices. Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials. Significant knowledge of accounting procedures, mathematics, and their application in the work environment. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations. Ability to apply a variety of work-related formulas or mathematical calculations. Ability to record, compile, summarize and perform basic analysis of data. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. Education, Experience, and Special Requirements High school diploma or GED and moderate experience, or equivalent combination of education and experience. Special Requirements Valid driver's license Regular Onslow County employees have the ability to participate in a wide array of employee benefits including: Health Insurance Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services. Dental Insurance Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults. Vision Insurance Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam. North Carolina Local Governmental Employees' Retirement System Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit. NC401k The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%. Vacation Leave Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases. Sick Leave Regular full-time employees earn 12 days of sick leave per year. Paid Holidays County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary. ComPsych Mental Health Services The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools. Supplemental Benefits County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans. For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab. 01 Which of the following best describes your highest level of completed education? High School Diploma or GED Associates Degree Bachelors Degree Masters Degree Doctorate None of the above 02 How many years of experience do you have working with medical records and HIPPA? No experience Less than 1 year 1-3 years 3+ years 03 How much experience do you have in maintaining and managing electronic medical records? Less than 6 months 6 months to 1 year 1 year to 3 years 3 years to 5 years 5 years or more 04 Do you have customer service and support experience in a professional medical setting? Yes No 05 What level of proficiency would you describe yourself in using Microsoft 365? Beginner (A novice understanding of Microsoft 365. You have exposure to the product and understand basic concepts.) Competent (Between a beginner and an expert. You have experience with Microsoft 365 and are comfortable with most functions of the product.) Expert (You have advanced experience and training with Microsoft 365 and understand advanced concepts.) None 06 Do you possess a valid driver's license? Yes No 07 Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation? Yes No 08 Onslow County's values are

REACH:

Resilience, Excellence, Accountability, Customer Service, and Honesty. Which value(s) resonates with you the most, and why? Required Question Employer Onslow County Address 234 Northwest Corridor Boulevard Jacksonville, North Carolina, 28540 Phone 910-347-7600 Website http://www.onslowcountync.gov Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Your Privacy Choices Accessibility Statement Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all. Job Opportunities Job Opportunities Menu Close Menu Job Opportunities Job Opportunities Class Specifications Job Interest Cards Help & Support