Medical Assistant

Title:

Medical Assistant Department:

Integrated Health Services Exemption/FLSA Status:

Non-Exempt (Hourly); Full Time Reports to: Lead RN Direct report(s): N/A Work hours: 40 hours per week; Monday through Friday 8:30 AM-5:00 PM; occasional nights and weekends (known well in advance) Work location & format: 417 South Avenue, Rochester, NY 14620; some offsite community outreach and/or community work via Mobile/Medical Outreach and Engagement (MOE) vehicle

Organizational Summary:

Founded in 1993, St. Joseph's Neighborhood Center (SJNC) provides comprehensive, compassionate healthcare, mental health counseling, social work, and support services to individuals and families who are uninsured or face barriers to care. Each year, we serve roughly 1,500 members of the Rochester community through a holistic, person-centered model rooted in dignity, equity, and access. Our work is powered by a dedicated team of professionals and more than 450 committed volunteers who share a passion for service and community wellness.

Position Summary:

The Medical Assistant (MA) supports SJNC's delivery of patient care under the supervision of licensed healthcare professionals. The MA performs clinical and administrative tasks within the scope of practice for unlicensed personnel as defined by New York State regulations and organizational policies. Alignment with

SJNC's BRAVE Values:

1.

Balance:

Integrating emotional awareness with strategic thinking. 2.

Respect:

Honoring the dignity and contributions of every individual. 3.

Accountability:

Taking ownership of actions and outcomes. 4.

Versatility:

Adapting and responding to changing needs. 5.

Excellence:

Striving for quality and continuous growth. Key Job Responsibility Areas 1. Patient Care (65%) 2. Department Maintenance (25%) 3. Miscellaneous (10%) Details of Key Job Responsibility Areas Patient Care (65%)

• Room and prepare patients for examinations
• Take and record vital signs
• Collect relevant patient data
• Perform clinical tasks such as phlebotomy and specimen collection
• Assist providers during exams and minor procedures
• Maintain accurate documentation and adhere to universal precautions
• Uphold HIPAA regulations and maintain patient confidentiality Department Maintenance (25%)
• Manage exam room inventory and ensure proper care of medical equipment
• Support a safe and clean clinical environment Miscellaneous (10%)
• Participate in departmental meetings and in-service training(s)
• Employees are accountable for meeting the performance standards of their department and may be called upon to participate in required compliance audits, process improvement, and quality improvement plans
• Other duties as assigned Requirements and Qualifications Medical Assistant Certification strongly preferred. Prior patient care (1-2 years') experience desired. Experience using EHR desired. Flexibility to work occasional evenings and weekends. Skills and Abilities
• Appreciation for and desire to support community-based, social justice focused organizations.
• Ability to positively interact with people (staff, volunteers, and external partners) of diverse backgrounds, professions, skills & abilities in a fast-paced environment.
• Exceptional customer service skills with the ability to establish trust and rapport with individuals of diverse backgrounds, experiences and needs.
• Capable of maintaining the highest degree of confidentiality and trustworthiness in a Health Care setting. All team members are responsible for maintaining the confidentiality of all patients, clients, neighbors, employees, volunteers, and all protected and proprietary information.
• Commitment to respecting and supporting inclusiveness and diversity including, but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.
• Demonstrated ability to professionally, accurately and effectively communicate verbally and in writing with culturally diverse individuals.
• Ability to multi-task, prioritize, work accurately and efficiently to meet deadlines.
• Exceptional organizational skills with strong attention to detail, initiative, critical thinking, and flexibility to help meet the needs of the organization.
• Ability to work independently as well as collaboratively as a member of an interdisciplinary team of licensed and unlicensed volunteers and staff. Physical Requirements
• In compliance with New York State Department of Health (NYSDOH) infection control requirements for healthcare organizations, St.

Joseph's Neighborhood Center (SJNC) requires that all new and existing employees and volunteers provide documentation to demonstrate: § Measles, Mumps, and Rubella (MMR) vaccination or titer § Completion of a Tuberculosis (TB) test within six (6) months § Hepatitis B vaccination or declination form § Flu vaccination or mask required in patient/client areas during flu season §

COVID 19

vaccination series or mask required in patient/client areas

• While performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Occasionally, the employee must stoop, bend, lift, or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Americans with Disabilities Act
• In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.