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Job Description
Medical/Clerical Assistant-Full Time St. John's Senior Servi Rochester, NY Job Details Full-time $20 - $22 an hour 9 hours ago Qualifications Customer communication Spreadsheets High school diploma or GED Internal employee customer service Productivity software Full Job Description St. John's is leading an inspiring shift in society's views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the residents who call St. John's home.
Position Summary:
Provides administrative and operational support to the Medical Department through coordination of provider services, specialty clinics, scheduling, and general departmental operations. Works collaboratively with providers, consultants, residents, families, and other team members to support efficient department operations and continuity of resident services. If this description speaks to you, continue reading about the opportunity of Medical/Clerical Assistant .
Qualifications and Education Required:
High school diploma or equivalent required Previous experience in long-term care, skilled nursing, medical office or healthcare operations preferred. Proficiency with Microsoft Office applications and ability to learn healthcare software systems. Strong organizational, communication, and customer service skills. Previous experience with electronic medical records (EMR) systems preferred. Experience coordinating schedules, records, or administrative functions in a healthcare setting preferred.
Position Competencies:
Ability to work in a fast-paced healthcare environment. Positive attitude and professional demeanor. Willingness to collaborate with team members and support departmental operations. Maintains confidentiality and complies with HIPAA regulations. Demonstrates strong organizational skills and attention to detail. Ability to prioritize workload, manage multiple responsibilities and meet deadlines. Ability to work independently while contributing as part of a team. Strong internal and external customer service and communication skills. Demonstrates flexibility in adapting to changing departmental needs and operational priorities. Ability to learn new processes, systems and workflows.
Position Responsibilities:
Performs receptionist and administrative duties within the Medical Department, including answering phones, processing faxes, filing, scanning, and general office support. Coordinates scheduling for provider clinics, including Medical, Podiatry, Audiology, Optometry and other specialty services. Maintains provider schedules and assists with scheduling related communications and updates. Processes provider documentation and distribute completed paperwork as appropriate. Maintains departmental spreadsheets, tracking logs, and other operational records. Participates in departmental projects, workflow improvements, and operational initiatives. Cross train in departmental responsibilities to ensure continuity of operations and provide backup coverage during staff absences, vacations, and periods of increased workload. Creates and maintains an atmosphere of professionalism, teamwork, and exceptional customer service for residents, families, providers, staff and external partners Maintains departmental files, records, and documentation in accordance with organizational policies and regulatory requirements. Assists with medical records requests, document retrieval, scanning, filing, and record maintenance as needed. Performs other related duties and special projects as assigned.
Physical Requirements:
Ability to stand, sit, walk, bend, and reach throughout the workday. Ability to carry, lift, and move office supplies, records, and equipment as required. May be required to assist with transporting residents within the facility and moving wheelchairs or equipment as needed. Exposure to
Conditions:
May be exposed to infectious diseases and other healthcare-related environmental
