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Clinical Administrative Assistant II - Rheumatology
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Cleveland Clinic
Cleveland, OH (In Person)
Full-Time
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Job Description
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant II supporting Rheumatic Disease, you will provide comprehensive administrative support to medical staff, ensuring efficient department operations and an exceptional patient experience. This position requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations. By joining this team, you will become part of a close-knit residency practice that values collaboration and professional growth. Supportive leadership encourages caregivers to develop new skills and provides opportunities to advance their careers within Cleveland Clinic. A caregiver in this role works days from 8:30 a.m. - 5:00 p.m. A caregiver who excels in this role will: Manage incoming correspondence for disbursement to the appropriate practice. Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. Manage physician clinic schedules, including slot management and reconciling scheduling errors. Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. Assist patients with check-in for virtual appointments. Initiate patient referral processes and monitor referrals for empaneled patients. Assist with messages and inbound calls. Respond to provider's emails and manage staff out-of-office arrangements. Respond to referral emails Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal. Offer IT assistance. Arrange and execute all department events and manage incoming mail. Take and transcribe meeting minutes. Other duties as assigned. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and three years of administrative assistant experience OR Associate's or Bachelor's degree and one year of administrative assistant experience Experience with Electronic Medical Records Must complete EPIC training during first year Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point) Experience may be assessed with an on-line Skills Assessment Ability to be an effective liaison between patients and medical professionals at all levels Excellent communication and organizational skills Preferred qualifications for the ideal future caregiver include: Associate's Degree Typing proficiency with accuracy Healthcare experience Strong administrative experience