Lead Certified Medical Assistant (CMA) - MD111

Lead Certified Medical Assistant (CMA)•MD111 Native American Rehabilitation Assoc. of the NW Portland, OR Job Details Full-time $29.00•$32.50 an hour 3 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off 401(k) 4% Match Employee assistance program Vision insurance 401(k) matching Loan forgiveness Opportunities for advancement Life insurance Qualifications Clinic experience High school diploma or GED Medical assisting

Certified Medical Assistant Full Job Description Title:

Lead Certified Medical Assistant Location:

Indian Health Clinic•703 NE Hancock St., Portland, OR 97212 & Wellness Center•12360 E Burnside St., Portland, OR 97233

Schedule:

This is an in person position, Monday through Friday, 8:00am•5:00pm with occasional rotating coverage for the late clinic (10:00 am•7:00pm) and once-monthly Saturday diabetes clinic, rotating every few months.

Wage Range:

$29.00•$32.50 non-exempt, hourly If you are a motivated and dedicated Lead Certified Medical Assistant looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About the

Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

Under the general direction of the Nursing Director, the Lead Certified Medical Assistant (CMA) provides leadership and coordination for the day-to-day operations of Medical Assistants to support efficient clinic flow and high-quality patient care. The Lead CMA fosters a positive, team-oriented environment and serves as a role model for clinical staff, while helping ensure consistent performance, coverage, and adherence to clinic standards. This role works closely with front desk and clinical teams to address workflow needs and support smooth daily operations. In addition to oversight responsibilities, the position also contributes directly to patient care through clinical and administrative support as needed, while ensuring alignment with NARA NW's guidelines, philosophies, and objectives. Flexibility to support occasional evenings and weekends is required.

What you will do:

Perform all core Medical Assistant duties, including preparing patients for exams and procedures, obtaining vital signs and medical histories, performing EKGs, venipuncture, injections, CLIA-waived lab tests, and other clinical tasks. Support providers with patient care activities such as referrals, phone calls, retrieving lab or specialty reports, and administering immunizations as needed. Provide day-to-day leadership and support to Medical Assistants, including coordinating break and lunch coverage, adjusting assignments to maintain appropriate staffing levels, and addressing patient care or workflow issues as they arise. Monitor and manage patient flow in collaboration with front desk staff, addressing delays and resolving issues to ensure efficient operations and high-quality patient service. Escalate urgent patient, staffing, or facility concerns to the Nursing Director as appropriate. Assist with MA schedules in collaboration with clinic leadership, ensuring adequate coverage across shifts, locations, and during staff absences. Train and onboard new Medical Assistants in clinical workflows, systems, and standards of practice. Provide ongoing coaching, feedback, and performance input, including contributions to reviewing competency, and employee evaluations. Coordinate training for clinical systems such as Athena, Centricity Quest. Promote a positive, respectful, and team-oriented work environment by modeling professionalism and customer service excellence, and reinforcing expectations aligned with NARA's mission and values. Support effective team communication regarding workflow, updates, and operational needs. Maintain clinical environment standards, including ensuring exam rooms are clean, stocked, and compliant with infection control, safety, and waste management protocols. Monitor completion of room and equipment checklists. Collaborate with medical equipment supply, assist as needed in monitoring inventory levels, ordering supplies, ensuring proper equipment function and calibration, and supporting control testing as required. Support audit readiness and compliance by assisting with implementation, monitoring, and updates of departmental protocols, policies, and procedures. Serve as a point of contact during audits and help disseminate updates, changes, and training to staff. Maintain reliability in attendance, timeliness, and flexibility to work evenings, weekends, overtime, and across multiple clinic locations as needed. We would like to hear from people that have: High school diploma or General Education Development (GED) required. Current nationally recognized Certified Medical Assistant (CMA) credential required. Minimum three (3) years of recent Medical Assistant experience in a clinical setting. Demonstrated ability to lead, train, and support clinical staff in a fast-paced environment. Strong knowledge of clinical workflows, infection control, and medical assisting best practices. Experience with electronic health records (EHR) systems. Experience working within the Native American/Alaska Native community preferred. Prior lead or supervisory experience in a clinical setting preferred. Current BLS/CPR certification required. Strong communication, organizational, and problem-solving skills. Ability to manage competing priorities, maintain reliable attendance, and adapt to changing needs. Must pass a pre-employment or for cause drug tests. Must pass criminal background and DMV checks. What's in it for you? 15

Paid Holidays:

New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples' Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your birthday!

Benefits:

Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente 15 Paid Holidays (Listed Above) 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & AD&D Short Term and Long-Term Disability Flexible Spending Account Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Public Student Loan Forgiveness•NARA NW is a local 501(c)3 nonprofit, FQHC How to apply: To , go to Careers•NARA NW (naranorthwest.org) Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that's all! Feel free to contact if you have any questions or would like to know where your application is in the process.

NARA NW Mission:

Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need. NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober. Consistent with NARA NW's sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a "Drug-Free/Alcohol-Free Workplace Certification Form" and NARA NW "Modeling Sobriety Policy Form" as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position's activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.