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Job Description
Job Overview To provide internal support by addressing administrative. Will be expected to answer phones and enter patient information into billing system along with other admin tasks. Employee will follow existing working procedures and be responsible for the below tasks: Responsibilities Therabill Navigate client files Uploading paperwork Custom field information Entering client information
Phone Calls Admin member will be able to explain the process and dialogue on intakes Able to appropriately direct calls Answering Phones Exhibit polite and professional communication over the phone
Scheduling Clients Meetings required (separate for Occupational Therapy and Speech Therapy)
work collaborativley with Peer Projects and Therapy from the Heart teams to schedule clients.
General understanding of clinician schedules Communicate with clinicians and families, in collaboration with scheduling team regarding schedule changes, cancellations, holidays, etc. Entering schedules in Therabill system accurately Google Drive/Electronic filing system Understanding of documentation that we send to families to complete Filing Help ensure office/waiting room areas are clean, organized and an overall pleasant setting. This includes daily tidying and vacuuming in collaboration with team. Qualifications
Knowledge of medical terminology
Ability to computerize patient information accurately
Multilingual capabilities are a plus
Strong analytical skills
Prior experience in customer service is beneficial
Familiarity with medical office procedures
Skilled in data entry processes If you are a detail-oriented individual with excellent communication skills and a passion for healthcare, we encourage you to apply for the Clinical Specialist position.