Plastic Surgery Medical Assistant / Patient Experience Specialist

• Medical Assistant / Patient Experience Specialist
• Landford Plastic Surgery / Wilmina Landford, MD
• Bethesda, Maryland

• Job Summary:

• Join a plastic surgery and wellness practice committed to delivering luxury, patient-centered care.

We're looking for a Medical Assistant / Patient Experience Specialist who is passionate about aesthetics, wellness, and providing white-glove service from consultation to post-op recovery. If you're a proactive, polished professional who thrives in a fast-paced, patient-facing medical environment—this could be your perfect fit.

• Key Responsibilities:

•

Clinical Support:

Greet and guide patients through every step of their visit Prepare treatment rooms for both surgical and non-surgical procedures Assist the provider during exams and treatments Anticipate and prepare necessary instruments and supplies Maintain cleanliness and readiness of exam rooms between appointments Support the surgeon during surgical planning visits

Administrative Duties:

Collect and document patient medical history and treatment details Ensure accurate charting and maintain patient journey checklists Help schedule and coordinate appointments for new and returning patients Educate patients about aesthetic and surgical procedures Respond to patient inquiries via phone and text Retrieve and upload medical records, imaging, and clearance documents

Qualifications:

Experience in patient care or as a medical assistant (plastic surgery, dermatology, or aesthetics preferred) Strong attention to detail and excellent documentation skills Comfortable assisting with clinical care and minor procedures Warm, professional presence with a passion for beauty and wellness Able to multitask, stay organized, and adapt in a dynamic setting Proficient with EMRs and digital communication tools Bilingual (English/Spanish) a plus, but not required

What We Offer:

A dynamic and supportive environment within a highly respected practice Paid time off Paid holidays Comprehensive benefits package Professional growth and development opportunities

Expected Schedule:

This is a hybrid position. You will work in-office on Tuesdays and Fridays, and remotely on Mondays, Wednesdays, and Thursdays.

Hours:

Monday-Friday, 8:30 AM - 5:00 PM If you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.

Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): We'd love to know—why do you feel this role is a great fit for you? What experience do you have working in a plastic surgery or medical practice, and what procedures have you assisted with? In your opinion, what are the key details that separate good care from immaculate care, and how do you consistently deliver on those? Tell us about a time you went above and beyond to make a patient feel comfortable and cared for in a clinical setting. What was the outcome?

Language:

Spanish (Preferred)

Work Location:

Hybrid remote in Bethesda, MD 20814