Medical Assistant-Clinical Service Specialist

About the Role We are looking for a Medical Assistant-Clinical Service Specialist to join our on-site medical clinic team. This full-time, in-clinic position combines patient care, medical office administration, prior authorization processing, and billing support. You'll work directly with our clinic leadership, medical staff, patients, and external partners to keep our operations running smoothly and ensure patients receive outstanding care and service. If you thrive in a medical office environment, enjoy working with patients, and like having variety in your day, this could be your perfect next role! Key Responsibilities Patient Care & Medical Office Support

• Welcome patients, answer phones, and ensure a positive, professional first impression.
• Assist with patient scheduling, appointment follow-up, and managing referral intake.
• Prepare and maintain medical records, charts, and office documents.
• Maintain a clean, organized, and professional medical office environment. Insurance & Prior Authorizations
• Complete and submit prior authorizations for medical treatments and medications.
• Work directly with insurance companies to follow up on pending authorizations, resolve issues, and avoid delays.
• Keep accurate logs of authorization statuses and manage denial documentation. Medical Billing Support
• Assist and support the medical billing team as needed for claims preparation, submission, and follow-up.
• Help gather necessary documents for appeals, resubmissions, or denial resolution. Administrative & Leadership Support
• Act as an administrative assistant to Clinic Administrator, handling correspondence, organizing tasks, and supporting day-to-day operations.
• Contribute to new projects and initiatives to improve clinic processes and patient services. Support for Specialty and Infusion Pharmacy Operations
• Support with medication processing and related administrative tasks as needed, including coordination of specialty and infusion therapies, patient communications, and managing day-to-day medication logistics.
• Assist with basic administrative tasks related to our on-site pharmacy, such as paperwork, patient communication, and coordinating medication pickups. Business Development Coordination
• Collaborate with the marketing team to support referral partnerships and community outreach. About Us
• IVCare Infusion is a medical clinic that offers outpatient infusion services in a relaxing ambulatory environment with our second location opening in Nashville in July 2025.
• We provide specialized medical care, including infusion therapies, injectables, and patient-focused services, offering a personalized alternative to large health systems. Our patients receive high-quality care in a friendly, welcoming environment where compassion and efficiency go hand in hand.
• We believe in treating our team like family and providing opportunities for professional growth, competitive pay, and excellent benefits. Qualifications
• Minimum 1 year of experience in a medical office, clinic, healthcare, or pharmacy setting.
• Previous work as a Medical Assistant, Medical Office Assistant, Administrative Coordinator, Front Office Specialist, or similar role is highly desirable.
• Familiarity with insurance verification and prior authorizations.
• Medical billing, revenue cycle processes, or claims management is a strong plus.
• Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning electronic medical records (EHR).
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced medical environment.
• Excellent verbal and written communication skills with a professional, patient-centered approach.
• High degree of integrity and discretion in handling confidential health information.
• Self-motivated, adaptable, and proactive problem-solver.
• Willingness to learn and adapt in a growing, mission-driven organization. Why Join IVCare Infusion?
• Be part of a community-focused medical clinic where patients are treated like family.
• Enjoy a varied, engaging role that blends patient care and administrative work.
• Competitive wages, benefits, and opportunities for professional development.
• Positive work culture built on empathy, respect, and teamwork.
• Make a meaningful impact on patients' health and daily lives.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Pet insurance Referral program Wellness program

Medical Specialty:

Allergy & Immunology Cardiology Dermatology Gastroenterology Internal Medicine Neurology Primary Care Rheumatology Schedule:

Monday to Friday Application Question(s): Please describe your experience working in a medical office or clinic. What types of responsibilities have you handled, and what systems or tasks are you most familiar with? Please list a few days and times you are available for a face-to-face interview at our Gallatin clinic." Ability to

Commute:

Gallatin, TN 37066 (Required)

Work Location:

In person

Pay:

$17.00 - $21.00 per hour

Work Location:

In person