Phone Triage Medical Assistant - Endocrinology for Kids

Description University Physicians' Association is seeking a detail-oriented and compassionate part-time Phone Triage Medical Assistant to join our Endocrinology for Kids team in Maryville, TN . This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong clinical judgment, and is committed to delivering exceptional patient care. The selected candidate will play a key role in supporting both patients and providers by ensuring timely communication, accurate documentation, and a seamless care experience. Strong familiarity with electronic medical records, patient assessment, and clinical protocols is essential.

Job Type:

Part-Time with Benefits Alternating bi-weekly schedule (40 hours per pay period) Week 1 : Wednesday, Thursday, and Friday (8:00am to 4:30pm) Week 2 : Wednesday and Thursday (8:00am to 4:30pm) Key Responsibilities Responsibilities include, but are not limited to: Answering patient calls and assessing medical needs Accurately documenting symptoms, medical history, and concerns Providing patient instructions based on clinical protocols Assisting with scheduling appointments and coordinating care Managing prior authorizations and obtaining pre-certifications for imaging (MRI, CT scans) Communicating test results in a timely and professional manner Processing prescription refill requests in compliance with established guidelines We offer a comprehensive benefits package , including: Paid Time Off (PTO), Paid Holidays, Sick Leave Medical, Dental & Vision Insurance Short & Long-Term Disability Life Insurance, Critical Illness Coverage, & Accidental Insurance 401(k) Retirement Plan with Company Match and immediate Vesting …and more! Requirements Medical Assistant Certification is preferred. Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate. Minimum of 1-year previous medical experience.