Back Office Medical Assistant

Back Office Medical Assistant

RHEUMATOLOGY ASSOCIATES

• 3.

4 Flower Mound, TX Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Records maintenance Patient question and concern management Interpersonal skills Medical office experience Patient complaint handling High school diploma or GED Clinical information systems Health record tracking Computer skills Medical assisting Managing patient records Full Job Description Job Description

POSITION TITLE

MA/NURSE for

FLOWER MOUND JOB SUMMARY

The MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.

MINIMUM JOB REQUIREMENTS

Education and Experience:

• High school Diploma
• Medical Assistant office experience
• EMR experience required.
• E Clinical Works experience preferred
• Travel is occasionally required

Essential Skills and Abilities:

• Ability to keep accurate records.
• Competent organizational skills.
• Ability to handle stressful situations.
• Ability to meet deadlines and multitask.
• Excellent oral/written communication skills.
• Excellent interpersonal skills.
• Dependable and capable of being on time.
• -this is huge!!
• Empathetic with patient's needs and concerns.
• Positive and professional attitude.
• Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES

• Answering phone calls and voicemails.
• Answering patient clinical questions.
• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.
• Locate laboratory results not yet in the patient's medical records.
• Explaining/documenting laboratory results.
• Calling in prescription refills.
• Explaining procedures and treatments.
• Initiating prior authorizations.
• Schedules appointments and urgent visits as appropriate.
• Documenting all information into the computer system.
• Maintaining confidentiality of all patient information.
• Adheres to policies/safety practices.
• Performs other duties as assigned.

Job Type:

Full-time Experience:

Medical Assistant Job Type:

Full-time Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person