Medical Assistant

Description Medical Assistant needed for an established Rheumatology practice. Full-time position. This role combines both clinical back-office support and triage responsibilities. We are looking for someone who is organized, dependable, comfortable multitasking, and able to balance patient care with high call volume.

Requirements Back Office Responsibilities:

PRIMARY DUTIES

include, but are not limited to:

• Answering phone calls and voicemails.
• Answering patient clinical questions.
• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointments.
• Locate laboratory results not yet in the patient's medical records.
• Explaining/documenting laboratory results.
• Calling in prescription refills.
• Explaining procedures and treatments.
• Initiating prior authorizations.
• Schedules appointments and urgent visits as appropriate.
• Documenting all information into the computer system.
• Maintaining confidentiality of all patient information.
• Adheres to policies/safety practices.
• Performs other duties as assigned.

Triage Responsibilities:

PRIMARY DUTIES

include, but not limited to:

• Greeting and rooming patients, obtaining accurate vital signs, obtaining patient histories, assisting nurses/primary MAs with paperwork, and other tasks assigned.
• Keep exam rooms cleaned and stocked
• Must be able to multitask and willing to work as a team.
• Must have reliable transportation and live in area.
• Assist with injections (bedside, vaccines, etc)
• Excellent time management-and willingness to help others

General Expectations:

• Ability to multitask between triage and clinical duties throughout the day
• Strong time management and organizational skills
• Team-oriented with a willingness to assist where needed
• Dependable and punctual (very important)
• Professional, empathetic, and patient-focused

Requirements Education and Experience:

• High school diploma required
• Medical Assistant experience preferred (willing to train strong new grads)
• EMR experience required
• eClinicalWorks experience preferred

Skills and Abilities:

• Ability to maintain accurate records
• Strong organizational and multitasking skills
• Ability to handle a fast-paced, sometimes stressful environment
• Excellent communication and interpersonal skills
• Positive and professional attitude

Additional Requirements:

• Reliable transportation and ability to commute to Rockwall
• Ability to travel to other locations if needed

Job Type:

Full-time Benefits:

• 401(k) + matching
• Health, dental, vision insurance
• Disability & life insurance
• Paid time off

Schedule:

Monday-Friday License/Certification:

• Certified Medical Assistant (Preferred)

Work Location:

In person