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Supervisory Medical Support Assistant
Job
Audie L Murphy Memorial Veterans Hospital
San Antonio, TX (In Person)
Full-Time
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Job Description
The Supervisory Medical Support Assistant position is located at Audie L. Murphy VAMC in San Antonio, Texas within Health Administration Service (HAS). The Supervisory Medical Support Assistant (MSA) for Inpatient oversees administrative support operations that directly impact patient flow, bed management, and coordination of inpatient care.
Qualifications:
Basic Requirements :
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. None. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None. Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).Grade Determinations :
Supervisory Medical Support Assistant, GS-07. Experience. One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the followingKSAs:
(a) Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. (b) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. (c) Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. (d) Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.Preferred Experience:
- 1 Year work experience scheduling medical appointments
- 1 Year auditing appointments
- Experience training and orienting Medical Support Assistants
- 1 Year experience performing competency assessments on schedulers
- Experience collaborating with clinical staff
- Experience resolving customer/patient complaints