Front Desk/ Medical Assistant

About Us:

Aimergency Connect Healthcare is a growing, patient-centered organization providing family and mental health services for individuals ages 6 and up. We specialize in delivering accessible, high-quality care through both in-person and telehealth services. Our team is committed to creating a supportive, efficient, and compassionate environment for every patient we serve.

Position Overview:

We are seeking a reliable and compassionate Medical Assistant to support our providers in delivering exceptional patient care. This role is ideal for someone who is detail-oriented, patient-focused, and comfortable working in a fast-paced clinical setting.

Key Responsibilities:

Prepare patients for exams, including taking vital signs and medical history Assist providers during patient visits (in-person and virtual support) Manage patient intake, documentation, and chart updates in EMR/EHR systems Coordinate lab orders, referrals, and follow-ups Perform basic clinical tasks (as permitted by certification and state guidelines) Handle patient communication, appointment reminders, and check-in/check-out processes Ensure exam rooms are clean, stocked, and ready for use Maintain patient confidentiality and compliance with HIPAA regulations

Qualifications:

Certified Medical Assistant (CMA) or relevant experience preferred Minimum 1+ year of experience in a clinical setting (preferred) Knowledge of medical terminology and patient care procedures Experience with EMR/EHR systems Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment

Preferred Qualifications:

Experience in family medicine or behavioral/mental health Bilingual (a plus) Familiarity with telehealth workflows