Assistant III (FT-Medical Reception)

Provide exceptional customer service as front office receptionist for integrated student medical and mental health clinics. Utilizing electronic medical records, student enrollment records and common office equipment and software, schedules patients for various appointment types, handles cash and credit card transactions, greeting students, faculty, staff, and the general public; scheduling appointments for providers at multiple campuses; managing a multiple-line telephone system; performing clerical duties involving data entry and word processing; typing correspondence; attending various meetings and departmental and/or college functions; scanning and filing confidential student information and documents; providing support to service providers as needed. Resolves routine questions or problems related to the Center for Health and Counseling ( CHC ), including de-escalation of student concerns as needed, referring complex issues to appropriate staff members. Ability to provide friendly and efficient services to patients, providers and members of the campus community. Ability to handle confidential material. Familiarity with electronic medical record databases and common office equipment and programs. Competency in basic math and cashiering. Self-motivated, able to work independently and as part of a team. Organization and time-management skills to manage a variety of tasks effectively. Ability to handle crisis situations in a supportive manner and resolve customer concernsFollow written and oral instructions and directions effectively. Strong business English skills, including effective writing, spelling and vocabulary. Greeting patients professionally in person and telephonically and quickly answering or properly referring questions and issues. Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. One (1) year post high school education (minimum 30 completed semester credits). Two (2) years full-time, paid, full-time related work experience working in a fast paced office environment. Trade off 1:1 in experience /education requirement. Part time experience may be considered on a prorate basis. Certified Medical Administration Assistant or Medical Receptionist. Business office specific education or training. Proficiency in language in addition to English.