Medical Assistant

Come Join our team! Charlottesville Plastic Surgery is looking for a full time Medical Assistant/Front Desk with 1-3 years of experience in customer service. Patient care is our top priority. This is an exciting opportunity to join a fun and rapidly growing plastic surgery practice. The ideal candidate is sincere and enthusiastic with outstanding communication skills and can effectively multitask while providing superb customer service. You will serve as the first line of contact for the patients of the practice by answering phone calls, scheduling appointments, and assisting in daily office tasks.

Job description:

• Greeting patients upon entry to the practice
• Checking patients out upon the completion of their appointment
• Answering phone calls and website inquiries from prospective patients interested in cosmetic or reconstructive surgery
• Educating patients about procedure
• Managing the patient experience and the daily schedule
• Proven ability to handle upscale clientele
• Cleaning common areas in between patients
• Assisting surgeon with patient care, exams, in-office procedures, turning over rooms, etc. as needed
• Stocking and setting up exam rooms as needed
• Taking vitals as needed
• A "can-do" attitude, shows initiative and willingness to adopt to change and cross train
• Experience with practice management software and word processing applications
• Comfortable using email and interacting with Internet applications
• Must be on time
• Understanding of efficiency, automation, and patient flow in a medical practice
• Neat, professional appearance
• Able to understand patient concerns and handle them appropriately
• Able to discuss financial arrangements with patients comfortably
• Potentially accompanies the surgeon while he is examining cosmetic patients, if a chaperone if needed
• Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice; releases PHI in accordance with the practice's HIPAA Compliance Plan, attends regular HIPAA training, maintains data security by refusing to share computer and other passwords, and reports all identified and suspected HIPAA violations to the Privacy Officer
• Performs all other tasks requested by the surgeon or manager

Disclaimer:

This list is not exhaustive and may be changed at any time. Access to PHI (Protected Health Information) This position has the authority to access all PHI, although the nature of the job does not usually require daily access to it. The nature of this position's access to PHI may require review of computerized schedules, computerized medical records, computerized and paper-based billing and reimbursement data, patient referral forms, lab results, tests, and encounter form data in order to analyze information, resolve a patient's unpaid claim or bill, or address another managerial or administrative issue.

Job Type:

Full-time Pay:

$16.00

• $20.

00 per hour

Benefits:

Dental insurance Free parking Health insurance Paid time off Vision insurance

Medical Specialty:

Plastic Surgery Application Question(s): Please list 2-3 dates and times you can do an interview via Zoom.

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Medical Assistant:

1 year (Preferred)

Medical Front Desk:

1 year (Preferred)

Work Location:

In person