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Office Manager (EDIT JOB DESCRIPTION BEFORE POSTING)
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Senior Helpers of Central Phoenix
Phoenix, AZ (In Person)
$43,680 Salary, Full-Time
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Job Description
Office Manager (EDIT
The ideal candidate is highly organized, detail-oriented, solutions-driven, and enjoys working in a fast-paced environment where every day is different. Key Responsibilities Office Operations Oversee the day-to-day operations of the office. Maintain organized electronic and physical records. Ensure office procedures and workflows are followed efficiently. Coordinate office supplies, equipment, and administrative needs. Assist ownership with operational planning and special projects. Client Services Serve as a primary point of contact for prospective and current clients. Answer incoming calls professionally and respond to client inquiries. Coordinate client consultations and service start dates. Prepare client welcome packets and maintain client files. Build strong relationships with clients and their families while ensuring exceptional customer service. Caregiver Recruitment & Human Resources Coordinate caregiver recruitment, interviewing, hiring, and onboarding. Prepare new hire paperwork and maintain employee records. Assist with orientation, training, and compliance tracking. Support caregiver engagement, recognition, and retention initiatives. Maintain confidentiality of employee information. Scheduling & Care Coordination Coordinate caregiver schedules based on client needs and caregiver availability. Respond quickly to scheduling changes, emergencies, and call-offs. Communicate schedule updates with caregivers and clients. Ensure continuity of care while maximizing scheduling efficiency. Payroll, Billing & Administration Review and reconcile caregiver timesheets. Assist with payroll processing and billing functions. Prepare invoices and maintain accurate financial records. Track documentation and ensure timely completion of administrative tasks. Compliance & Quality Assurance Maintain accurate client and caregiver documentation. Ensure compliance with company policies, HIPAA, and applicable state regulations. Support audits and quality assurance initiatives. Identify opportunities to improve office processes and client satisfaction. Marketing & Community Outreach Assist with local marketing efforts and community events. Build relationships with referral sources and community partners. Support lead management and business development activities. Represent Senior Helpers professionally within the community. Qualifications Required Minimum of 2 years of office management, operations, or administrative experience. Excellent organizational and multitasking skills. Strong written and verbal communication skills. Outstanding customer service and interpersonal abilities. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to prioritize tasks and work independently in a fast-paced environment. Professional, dependable, and detail-oriented. Valid driver's license and reliable transportation. Preferred Experience in home care, healthcare, senior services, or a related field. Experience with caregiver scheduling or workforce management. Knowledge of payroll, billing, and HR processes. Bachelor's degree or equivalent professional experience. Why Join Senior Helpers of Central Phoenix? We believe our employees are our greatest asset. When you join our team, you'll have the opportunity to make a meaningful difference in the lives of seniors while growing your career with one of the nation's leading home care organizations.
JOB DESCRIPTION BEFORE POSTING
) 3.7 3.7 out of 5 stars 301 East Bethany Home Road, Phoenix, AZ 85012 $20 an hour•Full-time Senior Helpers of Central Phoenix 1,221 reviews $20 an hour•Full-time Senior Helpers of Central Phoenix Office Manager Location:
Central Phoenix, AZ Job Type:
Full-Time Salary:
$20•$22 per hourReports To:
Owner / Executive Director About Us Senior Helpers of Central Phoenix is committed to helping seniors remain safe, independent, and comfortable in the place they call home. We provide compassionate, dependable, and personalized in-home care while building meaningful relationships with our clients, their families, and our caregivers. As we continue to grow, we are looking for an organized, compassionate, and motivated Office Manager to help lead our daily operations and support our mission of delivering exceptional care. Position Summary The Office Manager plays a critical leadership role in the success of our agency. This individual will oversee the daily operations of the office, support caregiver recruitment and scheduling, maintain compliance, coordinate administrative functions, and ensure outstanding service for our clients and caregivers.The ideal candidate is highly organized, detail-oriented, solutions-driven, and enjoys working in a fast-paced environment where every day is different. Key Responsibilities Office Operations Oversee the day-to-day operations of the office. Maintain organized electronic and physical records. Ensure office procedures and workflows are followed efficiently. Coordinate office supplies, equipment, and administrative needs. Assist ownership with operational planning and special projects. Client Services Serve as a primary point of contact for prospective and current clients. Answer incoming calls professionally and respond to client inquiries. Coordinate client consultations and service start dates. Prepare client welcome packets and maintain client files. Build strong relationships with clients and their families while ensuring exceptional customer service. Caregiver Recruitment & Human Resources Coordinate caregiver recruitment, interviewing, hiring, and onboarding. Prepare new hire paperwork and maintain employee records. Assist with orientation, training, and compliance tracking. Support caregiver engagement, recognition, and retention initiatives. Maintain confidentiality of employee information. Scheduling & Care Coordination Coordinate caregiver schedules based on client needs and caregiver availability. Respond quickly to scheduling changes, emergencies, and call-offs. Communicate schedule updates with caregivers and clients. Ensure continuity of care while maximizing scheduling efficiency. Payroll, Billing & Administration Review and reconcile caregiver timesheets. Assist with payroll processing and billing functions. Prepare invoices and maintain accurate financial records. Track documentation and ensure timely completion of administrative tasks. Compliance & Quality Assurance Maintain accurate client and caregiver documentation. Ensure compliance with company policies, HIPAA, and applicable state regulations. Support audits and quality assurance initiatives. Identify opportunities to improve office processes and client satisfaction. Marketing & Community Outreach Assist with local marketing efforts and community events. Build relationships with referral sources and community partners. Support lead management and business development activities. Represent Senior Helpers professionally within the community. Qualifications Required Minimum of 2 years of office management, operations, or administrative experience. Excellent organizational and multitasking skills. Strong written and verbal communication skills. Outstanding customer service and interpersonal abilities. Proficiency with Microsoft Office (Word, Excel, Outlook). Ability to prioritize tasks and work independently in a fast-paced environment. Professional, dependable, and detail-oriented. Valid driver's license and reliable transportation. Preferred Experience in home care, healthcare, senior services, or a related field. Experience with caregiver scheduling or workforce management. Knowledge of payroll, billing, and HR processes. Bachelor's degree or equivalent professional experience. Why Join Senior Helpers of Central Phoenix? We believe our employees are our greatest asset. When you join our team, you'll have the opportunity to make a meaningful difference in the lives of seniors while growing your career with one of the nation's leading home care organizations.