Office Manager

We are looking for a dependable Office Manager to support overnight hotel operations. This is a long-term contract position within the hospitality industry, ideal for someone who can lead with confidence during late-night hours while providing attentive guest service. The person in this role will oversee front office activity, handle operational matters independently, and help keep overnight reporting and administrative processes accurate and organized.

Responsibilities:

• Direct overnight front office activities to ensure the property runs smoothly and efficiently throughout the shift.
• Act as the primary on-site leader during overnight hours, making timely decisions to resolve guest concerns and operational issues.
• Assist with nightly audit tasks and verify that end-of-day records and reports are completed accurately.
• Provide courteous, attentive service to guests while maintaining a calm presence in a fast-paced hotel environment.
• Observe front desk workflows, address service disruptions, and coordinate appropriate solutions as issues arise.
• Maintain precise documentation and review overnight transactions and reports for completeness and consistency.
• Complete onboarding and hands-on training alongside an existing part-time team member to learn overnight procedures.
• Use hotel management systems to support front desk and reporting needs, including Opera Cloud when applicable.
• Support general office coordination tasks, including administrative follow-up and supply-related oversight as needed.