Practice Manager: North Hills Animal Hospital

Practice Manager - Full-Time North Hills Animal Hospital | Laguna Hills, CA A Little About Us North Hills Animal Hospital North Hills Animal Hospital is a modern, full-service veterinary practice located in Laguna Hills, California, proudly serving pets and families throughout Orange County. Our hospital is built on a foundation of compassion, collaboration, and community , delivering high-quality, personalized care to every patient. We provide comprehensive services for dogs, cats, and birds, combining advanced medicine with a relationship-based approach. Our team is passionate about creating a positive experience—for both pets and the people who love them. As we continue to grow, we are seeking a Practice Manager who can lead our team, support our doctors and staff, and ensure operational excellence across all areas of the hospital.

The Role:

Practice Manager The Practice Manager is a key leadership position responsible for overseeing the daily operations of the hospital while fostering a positive, productive, and supportive work environment. This role blends people leadership, operations management, and client service excellence —ensuring the hospital runs efficiently while maintaining the highest standards of patient care. What You'll Do Team Leadership & Culture Lead, mentor, and support a team of veterinary professionals Foster a positive, collaborative, and accountable workplace culture Oversee hiring, onboarding, training, and performance management Promote team engagement, retention, and professional development Operations & Hospital Management Manage day-to-day hospital operations and workflow efficiency Ensure smooth coordination between front and back-of-house teams Oversee scheduling to support productivity and work-life balance Maintain hospital policies, protocols, and regulatory compliance Client Experience Ensure a high standard of client service and communication Address client concerns with professionalism and empathy Support the team in delivering a seamless, compassionate experience Financial & Business Performance Monitor hospital performance, KPIs, and financial goals Manage budgeting, inventory, and cost controls Identify opportunities for growth and operational improvement Our Practice & Environment North Hills Animal Hospital offers a wide range of services, from preventive care to surgery and urgent care, providing a dynamic and engaging environment for both clinical and administrative leadership.

What makes our hospital unique:

Strong focus on team collaboration and communication Commitment to personalized, high-quality patient care Opportunities to lead and shape hospital growth and culture A supportive environment where leadership is valued and visible Scheduling & Work-Life Balance Full-time leadership position Flexible scheduling based on hospital needs Open 7 days a week Emphasis on building sustainable team workflows and reducing burnout Who We're Looking For Previous veterinary practice management or leadership experience preferred Strong leadership, communication, and interpersonal skills Solid understanding of veterinary hospital operations Experience with scheduling, team development, and conflict resolution Financial acumen and comfort managing KPIs and budgets A compassionate, team-first mindset with a passion for patient care Why Join North Hills Animal Hospital? This is an opportunity to step into a meaningful leadership role where you can truly make an impact—on your team, your clients, and the quality of care delivered every day. At North Hills, you'll find a supportive team, a positive culture, and the ability to shape the future of a growing practice .

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

Continuing education credits Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person