Veterinary Practice Manager, Experienced

Ambassador Long Beach Veterinary Hospital is seeking an experienced, motivated, and hands-on Veterinary Practice Manager to lead the daily operations of our busy companion animal and exotic pet hospital in Long Beach. Our hospital has proudly served Long Beach and surrounding communities for many years, offering a wide range of veterinary services including wellness care, surgery, dentistry, diagnostics, internal medicine, hospitalization, grooming, boarding, emergency services, and care for birds and exotic pets. We are looking for a strong leader with proven veterinary management experience, excellent communication skills, and the ability to support both team performance and an exceptional client experience. The ideal candidate is organized, accountable, solutions-focused, and comfortable managing a fast-paced veterinary environment with a diverse team and high standards of patient care. Key Responsibilities Lead and oversee day-to-day hospital operations, including workflow, scheduling, client service, team communication, inventory, and overall hospital efficiency. Support doctors, technicians, assistants, reception, kennel, and support teams to ensure smooth patient care, strong client communication, and a positive workplace culture. Manage staff scheduling, training, coaching, performance feedback, accountability, and employee development. Help maintain excellent client service standards, including timely communication, professional phone and front desk etiquette, appointment flow, and follow-up. Oversee financial performance, including budgeting, revenue goals, expense control, invoicing accuracy, inventory management, and operational reporting. Partner with hospital leadership to improve systems, strengthen team productivity, and identify opportunities for growth. Ensure compliance with veterinary standards, hospital policies, safety procedures, controlled substance protocols, recordkeeping requirements, and applicable California workplace regulations. Support proper use of veterinary practice management software, medical records, estimates, client communication tools, and internal reporting systems. Help maintain a clean, organized, safe, and welcoming hospital environment for patients, clients, and team members. Promote a collaborative, respectful, and service-driven culture where pets come first and team members feel supported. Qualifications Minimum 3 years of veterinary practice management or veterinary leadership experience required. Experience supervising veterinary technicians, assistants, receptionists, and support staff. Strong understanding of veterinary hospital operations, including patient flow, client service, scheduling, inventory, estimates, invoicing, and medical record processes. Proven ability to lead, coach, and hold teams accountable in a busy clinical environment. Strong financial management skills, including budgeting, expense control, reporting, and revenue growth. Excellent communication, conflict resolution, organization, and problem-solving skills. Comfortable working with doctors and team members across multiple service areas, including wellness, surgery, dentistry, diagnostics, urgent care, boarding, grooming, and exotic pet care. Proficiency with veterinary practice management software and Microsoft Office or Google Workspace. RVT, CVPM, or similar veterinary leadership credentials are a plus, but not required. Spanish-speaking ability is a plus. What We Are Looking For We are seeking someone who leads by example, communicates clearly, and understands the balance between excellent medicine, strong client service, and healthy business operations. This role is best suited for someone who has already worked in veterinary leadership and is ready to take ownership of hospital operations, team development, and client experience. Why Join Ambassador Long Beach Veterinary Hospital? Ambassador Long Beach Veterinary Hospital is a well-established Long Beach practice with a broad range of services and a commitment to high-quality, compassionate care. The hospital serves Long Beach and nearby areas including Signal Hill, Lakewood, and Los Alamitos, and its public website emphasizes treating pets like family in a friendly, welcoming environment. This is an excellent opportunity for an experienced veterinary leader who wants to make a meaningful impact in a busy, full-service hospital with a diverse caseload and a dedicated team.

Pay:

$25.00 - $30.00 per hour

Work Location:

In person