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Patient Experience Leader & Front Office Manager
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Alexander C. George, DDS, INC
Rancho Santa Fe, CA (In Person)
$88,400 Salary, Full-Time
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Job Description
Join a practice where exceptional patient care comes first. We are a modern, privately owned fee-for-service dental practice dedicated to providing an elevated patient experience. Because we are not contracted with insurance plans, our focus is where it belongs—building genuine relationships, delivering outstanding care, and creating an exceptional experience for every patient who walks through our doors. We are looking for an experienced, polished, and service-oriented dental professional who thrives in a patient-focused environment. This is much more than answering phones; it's about becoming a trusted guide for our patients and ensuring every interaction reflects the level of excellence our practice is known for. Responsibilities Welcome patients with warmth, professionalism, and genuine hospitality. Build long-term relationships that create loyal, lifelong patients. Coordinate and schedule treatment efficiently while helping patients understand recommended care. Manage the daily front office workflow and maintain an organized schedule. Answer phones with confidence, empathy, and exceptional customer service. Verify benefits and discuss financial arrangements with professionalism. Work closely with the clinical team to ensure a seamless patient experience. Help maintain a calm, positive, and team-oriented office culture. We're Looking For Someone Who Has previous dental front office experience (required). Understands dentistry and can confidently discuss treatment with patients. Has outstanding customer service and communication skills. Is highly organized, dependable, and proactive. Enjoys building meaningful relationships with patients. Can multitask while maintaining accuracy and professionalism. Presents themselves professionally and represents our practice with confidence. Takes pride in creating a five-star patient experience. Why You'll Love Working Here Wonderful Monday-Thursday schedule with excellent work-life balance. Positive, supportive, and drama-free team culture. Beautiful private practice focused on quality rather than insurance-driven volume. Opportunity to make a meaningful impact on patients and become an integral part of our practice. Competitive compensation based on experience.