Dental Lab Operations & Office Manager

Dental Lab Operations & Office Manager Quality Crowns Inc Sacramento, CA Job Details Full-time $25 - $30 an hour 15 hours ago Qualifications Vendor relationship building Accounting systems Laboratory procedures Teamwork Interpersonal skills Customer inquiry handling Administrative experience Client invoicing Schedule management Team management QuickBooks Full Job Description Job Overview We are seeking a dynamic and highly organized Dental Lab Operations & Office Manager to lead our dental laboratory operations and manage the daily functions of our busy dental lab. This role offers an exciting opportunity to oversee laboratory workflows, coordinate with dental professionals, and ensure seamless office administration, including day-to-day accounting functions. The ideal candidate will possess a strong background in dentistry, laboratory processes, and office management, combined with excellent communication skills and a proactive approach. Join us to contribute to delivering exceptional service and innovative dental solutions in a fast-paced environment that values teamwork, precision, and excellence.

Key Responsibilities Client Relations & Account Management Relationship Nurturing:

Act as the primary, high-touch point of contact for our existing partner dentists and dental clinics, ensuring their ongoing needs are met with exceptional service.

Case Coordination:

Speak confidently with client offices to discuss case details, track technical specifications, and resolve any inbound customer service or quality inquiries gracefully.

Front Desk Leadership:

Oversee front office duties, including answering inbound calls, managing client communication, and routing technical questions to the appropriate lab staff.

Internal Operations & Administration Workflow & Production Scheduling:

Manage the daily laboratory production schedule, ensuring technician workflows run efficiently, bottlenecks are minimized, and high-quality cases are delivered on time.

Financial Administration:

Oversee all laboratory accounting functions, including client invoicing, managing collections, processing accounts receivable/payable, and maintaining accurate records utilizing QuickBooks .

Team Leadership:

Provide supportive guidance and oversight to laboratory staff, fostering a collaborative team environment and ensuring all employees align with our strict quality control standards and deadlines.

Office Logistics:

Maintain office and lab inventory, manage vendor relationships, and streamline internal processes to maximize overall business efficiency.

Qualifications Experience:

Proven management experience in a dental laboratory, dental front office, or a similar leadership position.

Account Management:

Strong track record in customer service, client relations, or account management, with a natural ability to build long-term trust.

Financial Literacy:

Proficiency with QuickBooks and a solid understanding of basic bookkeeping, invoicing, and accounts receivable/payable.

Communication Skills:

Exceptional verbal and written communication skills; ability to speak professionally and confidently with clinical dental professionals.

Operational Genius:

Proven ability to manage complex production schedules, multi-task, and meet strict deadlines without sacrificing quality.

Industry Knowledge:

Familiarity with dental industry terminology, procedures, or laboratory operations is a strong plus, but we are willing to train the right operational leader. Benefits & Perks Competitive Compensation !!!

Professional Autonomy:

A pivotal leadership role where your organizational efficiency directly impacts the lab's daily success and team culture.

Positive Culture:

Work in a collaborative, team-oriented, and innovative professional environment.

Pay:

$25.00 - $30.00 per hour

Work Location:

In person