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Veterinary Practice Manager
Job
Crystal Springs Pet Hospital
San Mateo, CA (In Person)
Full-Time
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Job Description
Veterinary Practice Manager Crystal Springs Pet Hospital - 4.0 San Mateo, CA Job Details Full-time $70,000 - $90,000 a year 3 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Performance reviews Animal hospital experience Managing healthcare operations budgets Financial reporting Practice management software Healthcare financial management Budget management in healthcare Veterinary team management General management Full Job Description Veterinary Practice Manager Crystal Springs Pet Hospital - San Mateo, CA Crystal Springs Pet Hospital is seeking an experienced and people-focused Practice Manager to lead hospital operations and support a high-performing veterinary team. This role is essential in shaping our culture, driving operational excellence, and ensuring an exceptional experience for both clients and patients. We're looking for a collaborative, solutions-oriented leader who thrives in a fast-paced environment and is passionate about building strong teams, developing talent, and creating a positive, inclusive workplace. What You'll Do Partner with the Medical Director to lead hospital operations, ensuring high-quality care, exceptional client experience, and strong financial performance Lead, coach, and develop a team of 15+ team members, including hiring, onboarding, performance management, and career development Champion an "unmatched" client experience through team training, client communication, and resolution of concerns Oversee scheduling for DVMs and staff to ensure appropriate coverage, efficiency, and proactive PTO/CE planning Identify operational challenges and implement solutions to improve workflow, productivity, and team effectiveness Collaborate with leadership to drive hospital performance, including revenue growth, labor management, and KPI tracking Support budgeting, financial planning, and ongoing performance review using hospital reporting tools Ensure compliance with hospital policies, employment practices, and operational standards Maintain strong communication across hospital leadership, team members, and support partners Oversee inventory, cost of goods, and purchasing processes in partnership with operations support teams What We're Looking For 3+ years of experience managing operations in a veterinary hospital (or similar healthcare setting) Strong leadership skills with a passion for team development and culture-building Experience with HR systems (HRIS, ATS) and performance management Solid understanding of financials, including budgeting, reporting, and KPIs Excellent communication skills with the ability to adapt messaging to different audiences Highly organized with strong time management and problem-solving abilities Proficiency with computers and practice management systems